Customer ReviewsforOurisman Honda Of Laurel

I brought my 2019 Honda Accord in for an air conditioning diagnostic because the air conditioning on my car abruptly stopped working. I was told by the service tech that if it was the condenser, it would be covered by Honda, due to some extended warranty on the part. Hours later I received a call from the same service tech confirming that it was in fact the condenser however Honda would not cover it because of some alleged debris that damaged the condenser. I was then told I would have to cover the entire cost of the condenser which would be $1455!! I escalated the situation all the way up to the GM of Ourisman of Honda before taking my car to another place, but he instructed me to provide maintenance information on my car and perhaps he could provide a discount. I did not feel good about any of the recommendations or how poorly I was treated, so I took the car to another Honda establishment where the condenser was replaced at no charge to me! There was no conversation whatsoever about the condition of the condenser it was just the epitome of good honest service. I cannot begin to explain the level of frustration I experienced with Ourisman Honda of Laurel! I feel duped, I feel like the establishment saw an opportunity to take advantage of me and 100% do not trust this company. I feel the need to warn other Honda owners to beware! I am so happy I trusted my gut and took my car to another Honda organization! To all my fellow Honda owners, if it does not feel right, it probably isn't!! Steer clear of this place! I just dodged a $1455 bill!

Hello, thanks for your note. We are glad to hear that the part replacement was covered. Per our mention and per our agreement with Honda we just needed to provide documentation that the car had prior service and Honda would likely be willing to cover.. Its out intention to always resolve concerns as well as follow manufacture guidelines regarding reporting when warranty claims are at stake. Sounds like you are resolved at this point.

I had never bought a car before and only heard horrible things about how awful the process of car buying can be. However, this was NOT my experience with Ourisman Honda of Laurel!! I was greeted with nothing but professionalism, compassion, and kindness. They truly care about their customers! George was INCREDIBLE every step of the way. He even sent me a video of the vehicle I was interested in before I came in. He made every part of the process easy to understand and made sure I would be able to drive off with the car I wanted. I can't say enough about George. He was so kind and caring and willing to do whatever it took for me to be able to officially say "I'm a car owner!" He took his time with me and never made me feel rushed. Thank you George!! His manager, Roman was so compassionate and took the time to speak with me about what all of the fees meant and what we could do to get a monthly payment that I was comfortable with. He sat down with me, human to human, and connected with me on a personal level while trying to get me into the car of my dreams. Thank you Roman!! The finance office was the part I was most scared of. I was sooo pleasantly surprised and relieved when I met Ash. He was so incredibly patient with me while I asked a million questions and he took his time clearly explaining everything in a way that I could understand. He also gave me some great financial advice for bettering my future that I am truly grateful for. He helped me find the right terms for my loan so that I could be comfortable and confident as I drove off the lot. Thank you Ash!! Every single person I interacted with went above and beyond their job description and made me feel like I mattered. It felt like it wasn't just my business that mattered but that me as a person with a life outside of that dealership, I mattered to them. My happiness and well-being mattered to them. My future and comfort mattered to them. There was not a single time I felt pressured or discouraged. The

It's very refreshing when a consumer takes the time out of their busy day to share kind words and feedback. Thank you. We will share this with the team so they know they did well. Feedback like this encourages them to know their efforts matter. Enjoy your new vehicle and thank you again.