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Find a Location

Ourisman Honda Of Laurel has 1 locations, listed below.

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    Business ProfileforOurisman Honda Of Laurel

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/20/2023

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers sales and service for new and used vehicles.

    Business Details

    Location of This Business
    3371 Laurel Fort Meade Rd, Laurel, MD 20724-2001
    BBB File Opened:
    12/5/2003
    Years in Business:
    23
    Business Started:
    7/26/2001
    Date of New Ownership:
    1/1/2002
    Business Incorporated:
    5/14/2001
    Accredited Since:
    1/20/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of NW10014135 for this business, issued by Maryland Dept. of Transportation

    These agencies may include:

    Maryland Dept. of Transportation

    7201 Corporate Ctr, PO Box 548

    Hanover MD 21076

    BBB records show a license number of NW10014135 for this business, issued by Maryland Dept. of Transportation

    These agencies may include:

    Maryland Dept. of Transportation

    7201 Corporate Ctr, PO Box 548

    Hanover MD 21076

    Type of Entity:
    Corporation
    Alternate Business Name
    • Ourisman Automotive of Laurel, Inc.
    Business Management
    • Mr. Edward Wheaton, COO
    • Mr. Robert Ourisman, President/CEO
    Contact Information

    Principal

    • Mr. Robert Ourisman, President/CEO

    Customer Contact

    • Mr. Edward Wheaton, COO
    • Mr. Robert Ourisman, President/CEO
    Additional Contact Information

    Fax Numbers

    • (301) 974-3944
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Keisha R

    1 star

    10/12/2022

    I brought my 2019 Honda Accord in for an air conditioning diagnostic because the air conditioning on my car abruptly stopped working. I was told by the service tech that if it was the condenser, it would be covered by Honda, due to some extended warranty on the part. Hours later I received a call from the same service tech confirming that it was in fact the condenser however Honda would not cover it because of some alleged debris that damaged the condenser. I was then told I would have to cover the entire cost of the condenser which would be $1455!! I escalated the situation all the way up to the GM of Ourisman of Honda before taking my car to another place, but he instructed me to provide maintenance information on my car and perhaps he could provide a discount. I did not feel good about any of the recommendations or how poorly I was treated, so I took the car to another Honda establishment where the condenser was replaced at no charge to me! There was no conversation whatsoever about the condition of the condenser it was just the epitome of good honest service. I cannot begin to explain the level of frustration I experienced with Ourisman Honda of Laurel! I feel duped, I feel like the establishment saw an opportunity to take advantage of me and 100% do not trust this company. I feel the need to warn other Honda owners to beware! I am so happy I trusted my gut and took my car to another Honda organization! To all my fellow Honda owners, if it does not feel right, it probably isn't!! Steer clear of this place! I just dodged a $1455 bill!

    Ourisman Honda Of Laurel Response

    10/19/2022

    Hello, thanks for your note. We are glad to hear that the part replacement was covered. Per our mention and per our agreement with Honda we just needed to provide documentation that the car had prior service and Honda would likely be willing to cover.. Its out intention to always resolve concerns as well as follow manufacture guidelines regarding reporting when warranty claims are at stake. Sounds like you are resolved at this point.

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