Business ProfileforNationwide Infiniti

Around July 1, 2024, I took my 2019 QX30 in to Nationwide Infiniti for a routine transmission flush. I was told the that I had a Mercedes engine and every Infiniti Dealership was not equipped to perform these services. Nonetheless, Nationwide was equipped to perform this service. After test driving the car, the service advisor came back with recommend repair which totaled to approximately $4,300. No problem, do everything. I want my car in tip top shape. Included in this list was a set of new car tires. After 8 days the car was ready, as I pulled out of the service area I noticed that my car was not quite driving right. I thought that it just needed to be driven, and it would be okay. However, after a hour the check engine light came in. I pulled over on the road, and called the service advisor and informed him of the situation. I told him I would wait a day or two because the situation might resolve itself, stupid me. Upon taking the car back to Infiniti, I'm hit with another repair bill now for $4500, and there's no guaranty that the car will be problem free. When I brought my car in initially, my check engine light was not on. I feel that in "fixing" my car they damage something else. Whether it was intentional only God knows. I had a bolts to the engine loose. I was told that because of this, it damage other parts of the engine. When asked why wasn't I inform of this before, so I could have made an informed decision I was told they had no way of knowing what parts was damage. Service Manager said he had no Chrystal Ball. Wicked Witches has CBs. I wonder if any repair cars. So let's put this in perspective, I was giving my car back and told that everything was fine. Only to drive out the showroom and the check engine light comes on. Also on list of repairs, these secondary repairs are not listed because the car was not damaged. I had to have a new engine and transmission put in the car by Nationwide when I had 777mi on the car, but thats another story.