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Find a Location

Mariner Finance, LLC has 284 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMariner Finance, LLC

    Loans
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    The company's website states that Mariner Finance is "a wholly owned subsidiary of 1st Mariner Bancorp."
    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Gov. Action
    On 08/16/2022, Pennsylvania Attorney General Josh Shapiro announced today that he leading a multi-state lawsuit against Mariner Finance, LLC for allegedly widespread violations of consumer protection laws. The suit alleges that Mariner Finance charged consumers for hidden add-on products that consumers either didn't know about or didn't agree to buy. Mariner reportedly charged Pennsylvanians $19.5 million for these add-ons from 2015 to 2018 and charged another $8 million in interest over the same period. The lawsuit also alleges that Mariner Finance engaged in illegal, aggressive sales tactics to extend credit to new borrowers. Mariner Finance claims the products were required in order to obtain a loan. The lawsuit also alleges that Mariner Finance engaged in illegal, aggressive sales tactics to extend credit to new borrowers.

    The multi-state lawsuit asks the court to order:

    - Full restitution to all borrowers affected by Mariner's unlawful
    practices.
    - Repayment by Mariner of any unlawfully gained profits
    Civil penalties.
    - Rescission or reformation of all contracts or loan agreements
    between Mariner and consumers affected by the company's
    practices.
    - Mariner to stop charging consumers for add-on products and cease
    other allegedly harmful practices.

    Borrowers who believe they have been deceived by Mariner's practices should file a complaint with the Bureau of Consumer Protection either online, by phone at 1-800-441-2555, or by email scams@attorneygeneral.gov.

    Please note that this matter is pending. For more details, go to:
    https://www.attorneygeneral.gov/taking-action/ag-shapiro-takes-action-to-defend-pennsylvanians-from-predatory-personal-lending-company/

    Mariner Finance, LLC has provided the following statement in response to the lawsuit:

    Mariner Finance has continuously disputed the claims that the small multi-state coalition has alleged and will continue to defend itself as an important provider of credit options to those who may have limited access to other sources of consumer credit. Mariner has been and continues to be committed to compliance with all state and federal regulations, holding itself to a high standard of customer care.

    Over the course of nearly four years, Mariner has cooperated with the investigation and provided data, documents and testimony that clearly demonstrates the legality of its products and the vital support they provide to consumers. The states' allegations are based on minimal consumer interviews, the details of which were never shared with Mariner, and reflect a misunderstanding of the law, or simply a decision to ignore any evidence which negates their claims.

    The Federal Trade Commission ("FTC") conducted a comprehensive two-year investigation of similar issues as have other state attorneys general, closing their investigations with no action taken. The signatories to this suit appear to give no weight to these investigations nor the regular state examinations that the company is subject to. A full and fair consideration of the investigation evidence should lead to this matter being immediately dismissed with no further action.

    A copy of Mariner's press release is available here:
    https://www.prnewswire.com/news-releases/mariner-finance-strongly-opposes-misguided-litigation-filed-by-the-pennsylvania-attorney-general-and-a-small-group-of-other-states-301607759.html
    See all additional business information

    At-a-glance

    Customer Reviews

    1.38/5stars

    Average of 126 Customer Reviews

    Customer Complaints

    413 complaints closed in last 3 years

    156 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Mariner Finance LLC is affiliated with Personal Finance Company LLC, which has a separate BBB Business Profile. That profile may be viewed here:

    https://www.bbb.org/greater-maryland/business-reviews/loans/personal-finance-company-in-nottingham-md-90285350?language=1

    Products & Services

    This company offers consumer financial and loan services.

    Business Details

    This is a multi-location business.

    Find a Location

    Mariner Finance, LLC has 284 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      8211 Town Center Drive, Nottingham, MD 21236
      BBB File Opened:
      2/11/2005
      Years in Business:
      22
      Business Started:
      1/1/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Mariner Finance LLC (Corporate)
      • Sunbelt Credit Holdings (NC & FL locations)
      • Pioneer Credit Company
      • Regency Finance Company
      Business Management
      • Josh Johnson, President/CEO
      • Mr. James Schneider, COO
      • Mr. Mark Keidel, CFO
      • Tisha Brown, Customer Relations Manager
      Contact Information

      Principal

      • Tisha Brown, Customer Relations Manager

      Customer Contact

      • Josh Johnson, President/CEO
      • Mr. James Schneider, COO
      • Mr. Mark Keidel, CFO
      • Janet Smith, Executive Vice President
      • Tisha Brown, Customer Relations Manager
      • Eric Hembrick
      Additional Contact Information

      Fax Numbers

      • (410) 558-4396
        Primary Fax
      • (410) 677-0870
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: What to consider when researching personal loans

      Customer Complaints

      413 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      126 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Norma E

      1 star

      10/26/2024

      Terrible company!! Warning do not deal with Mariner Finance!! Accidentally overpaid by $607.49 and they kept my money.

      Mariner Finance, LLC Response

      10/29/2024

      Thank you for your feedback, *****. After review of your account it seems Mariner received an external payment from your banking bill pay after your account was paid in full. A refund is set to be mailed to you on 10/30. Please be sure to turn off any banking bill payments to Mariner through your bank. If you need further assistance or have any questions please reach out to our Customer Relations Department at (844) 338-2080.

      Local BBB

      BBB of Greater Maryland

      BBB Reports On

      BBB reports on known marketplace practices.

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