Business ProfileforAspen Dental

Email my husband wrote on my behalf below. Dear Dawn, I hope this email finds you well. I am writing to address a distressing incident that occurred during my wife, Candice Beasley's recent visit to your dental office with our children. During their appointments, X-rays were taken for both kids without any issues. However, a situation unfolded when the assistant manager presented my wife with a care plan for our daughter, recommending a gingivitis cleaning. Despite politely declining the additional service and requesting only the routine cleaning, my wife was subjected to disrespectful behavior from the Dental Hygienist, Shante. To provide further context and evidence of the incident, my wife has informed me that she recorded a video of the interaction. The video clearly captures Shante berating and insulting my wife, causing significant distress to the point where she was brought to tears and required the intervention and consolation of the manager Latasha I am deeply concerned about the unprofessional conduct displayed by Shante and the negative implications it has for your dental office. Additionally, the existence of unfavorable Yelp reviews, suggesting patients being upcharged for unnecessary services, raises questions regarding your business practices. It is our fervent hope that you will promptly investigate this matter and take appropriate action to address the behavior of Shante. Upholding a high standard of professionalism and respecting the choices and decisions of your patients should be of utmost importance to your dental office. Please be aware that we do not wish for our insurance to be charged for an incomplete visit for both of our children. We kindly request a resolution to this matter that assures us of your commitment to rectifying the situation and preventing similar incidents in the future. We sincerely hope that you will take immediate action to address this issue and restore our faith in your dental office.