ComplaintsforWPM Real Estate Management

• Initial Complaint

  06/25/2024

  Complaint Type:

  Facilities Issues

  Status:

  Resolved

  More info

  I moved into 9500 Side Brook Rd in April of 2023. Shortly after I started to have issues with smelling Marijuana coming into my unit. I discovered the smell was coming from a neighbor. I was advised upon moving in that the unit in which is causing the issues was vacant. Come to find out there are people living in the unit. I started to complain about this around August 2023 to the HOA liaison in the building via text messages and I have also sent emails. The issues was suppose to be going to the legal department for review. I have also sent my complaint to the other members of the HOA and representative @ WPM. In which I received an email basically stating that there was nothing they could do because smoking is permitted in the building in the units. I know Marijuana to some extent has become legal in the state of MD. However, it is not legal on federal level. Also, I feel that the HOA is using the fact that smoking is permitted in the units to not properly address the issues. I feel like my rights as a home owner are being violated and not considered. I should not have to be subjected to this on a daily basis. I have been suffering behind the foul smells that linger in my unit for hours if not days all times of the day. I have medical problems which include respiratory and sleep apnea The smells are getting into my CPAP machine making it hard to breath at night. I have spent money on air purifiers which cost me around $400.00 to try to help with the problem. I take issues to the lack of of concern from the HOA. It states in their own by laws that there should be no smells coming from a home owners unit and they have a nuisance clause which in my opinion is exactly what this is. Also, I do not know if the unit in question is on a lease. It seems that they just set up shop next door with no formal lease since the HOA liaison in the building and many others did not know there were any people in the unit until it was brought to their attention.

  Business response

  07/01/2024

  Thank you for your inquiry regarding the Marijana smell impacting the owner residing at 9500 Sidebrook Rd, **** *** in Owings Mills MD, 21117. As stated to the homeowner and after discussion with the Board of Directors, the building at this address is not a smoke-free building, therefore the Association cannot legally stop the use of smoking or Marijuana based use. In addition, the use of Marijuana has been legalized to be used in the state of Maryland. We suggest the homeowner attend the next scheduled meeting with the Board of Directors to discuss this in an open forum in an effort to find a solution that will be amenable to all parties involved.

  Customer response

  07/02/2024

   
  Complaint: 21895699
  
  I am rejecting this response because:

  I am partially rejecting the response.  I am aware that smoking is permitted in the building and do not have issues with that. However, When the smoke and smell of Marijuana comes through my walls, vents, and is prominent in the hall ways it is not fair that others have to suffer behind this.  This is a very unpleasant smell that has various carcinogens and medical side effects  that I should not have to be subjected to on a continuous bases.  Although, Marijuana is legal on state level to an extent there should and can still be some provisions for this in a co op setting such as a Condo.  Your own by laws state  that there should be no smells coming from each individual unit and there is a nuisance clause as well to protect  the home owners.  Are these by laws not applicable to this situation.  I think they should be.  Also, this behavior lowers the property value of my unit  which I take issue with.

  
  However, I am willing to meet on the next meeting with the board of directors to hopefully come to a resolution in short of having this behavior stopped completely.  Can I please be informed of when the next meeting is schedule for day & time.

   

  
  Sincerely,
  
  ****** *******
  

  Business response

  07/03/2024

  Hello,

  As the meetings are private and not public, we cannot publish the meeting information on a public forum. Please reach out to your Community Manager or log into your account at **************** obtain the meeting information. Also, please feel free to reach out to us directly for any additional questions or issues. Thank you.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/3/23 I notified WPM that there was water entering my bottom floor condo. My tenant was having to clean up dirty water on his own. I contacted the company multiple times to get it fixed because the pipe that was causing the leak was coming from behind the wall which made it a condo pipe. The Plumbers were not sent to the house until 11/9/23 and the leak wasn't fixed until 11/10/23. My tenant had to buy water guards to stop it from flooding the whole kitchen because it was not addressed quickly. During the fix the company pulled out all of the lower cabinets because they were water damaged. They also drilled up the concrete floor and in the mean time broke a floor tile in my kitchen. Someone came out to measure for the cabinets and the countertops on 11/14/23 to replace what was damaged from the water leak. The cabinets were not delivered until January 17th, 2024. That whole time my tenant was without a kitchen and spending tons of money eating out and was dealing with health issues at the same time. The cabinets were finally installed on February 1st and the counter was installed but was not measured currently. They then altered my condo without my acknowledgment. The company reached out to me and we came up with a plan to fix their alteration to the wall. The next counter was installed and once again was measured incorrectly and they used chaulk to fill the countertop gap which isn't acceptable. Now I am still waiting on them to fix my flooring. Someone came out in February to assess the situation. It is now middle of May 2024 and no one is returning my emails. The countertop needs to be fixed and the flooring still needs to be fixed. All of the work has been done by their maintenance crew and not a licensed contractor which I am not pleased about either. This problem has consumed my time for almost 7 months.

  Business response

  05/28/2024

  The Board of Directors for this community was given photographs and a proposal to replace the flooring back in March 2024 and they have not yet provided management with authorization to move forward with the flooring replacement. Unfortunately, management has no authority outside the Board of Directors and cannot resolve this issue at this time. We strongly encourage this resident to attend the next Board of Directors meeting, and discuss resolution.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business inspected our condo, identified a broken floor joist, and said they were going to present to the Board of Directors a proposal to replace the framing issue as framing is a common element in the HOA and is the association's responsibility. It has been months and the proposal was never presented to the Board. New cracks are forming in our drywall while the 2nd floor is starting to slope in other areas now. I cannot get in touch with anyone from this business to ensure this issue is being handled.

  Business response

  06/05/2023

  In reference to complaint #********, WPM Real Estate Management has submitted the relevant information to the Board of Directors for this community. The Board is currently investigating the cause and solution to the issue. The services of ****** *********** have been retained by the Board to address and repair this issue. The proposal submitted by ****** *********** is under review by the Board. We hope to have approval for the repairs in June and the repairs would begin shortly thereafter. 

  Customer response

  06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because I received the same message in an email from March that the proposal would be brought to the Board. See attached for that email response. 

  Three months later and I am no closer to having the cracked floor joist replaced. 

  
  Sincerely,
  
  ***** *******

  Business response

  06/12/2023

  In reference to complaint #********, WPM Real Estate Management would like to offer the following updated response:

  We apologize if this Resident is unhappy with the amount of time taken for the Board of Directors to investigate the issue and the information submitted by the engineering firm, however the relevant information was submitted to the Board of Directors for this community as previously mentioned. The proposal submitted by ****** *********** has now been approved by the Board. We hope to have the repairs scheduled shortly. 

   

• Initial Complaint

  03/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 3/11 I notified Brian ***** at WPM of a termite issue. I was advised there was no termite issue based on their recent inspection. I advised that I had an inspection and there were termites beginning to build colonies. I asked for another review for termites. No response was provided and now my tenants have indicated to me that the termite issue is much larger than it was, I may lose my tenants due to the lack of communication and negligence from WPM. To date, no response has been provided from them.

  Business response

  03/30/2023

  In response to this complaint, WPM Real Estate Management would like to offer the following response:

  Our goal is to provide the best possible service at all times and to help resolve any requests as quickly and efficiently as possible. Our records show that this property was inspected in November 2022 with no sign of termites. Upon request, we returned in March to conduct another inspection, however no one was home and the inspection could not be completed. With the arrival of warmer weather, it is possible that swarming activity could now be present where there was nothing to be found previously.

  We would be happy to schedule another inspection with the client. We will provide the owner with this information and we will assist with rescheduling another inspection at the tenant's convenience. We would like to assist in addressing this situation as quickly and efficiently as possible. We encourage the owner to contact us directly for any additional questions or service needs and we apologize for any inconvenience this may have caused.
  
  

• Initial Complaint

  03/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had to prepare a MD Resale Disclosure. * **** ******* ***** **** ***** ****s. Amy ******* attempted to help by sending the requirement to Eliane ****** Muniz incorrectly typed the email and did not pay attention to the failed mail. Consequently I did not get the requirement document until 10PM in the evening when Switzer resent it to me. Also, the version by Muniz included the name of another WPM employee for support Vonyetta ***** who had left the company approximately 3.5 weeks earlier. It is very apparent that Eliane ***** is an extremely irresponsible employee and I was totally negatively impacted by it.

  Business response

  03/17/2023

  In response to Complaint ********** WPM would like to offer the following response….

  We apologize if this resident feels as though he was not provided the best possible service. Unfortunately, we did make an error when sending him the email address of another employee for which we apologize for any inconvenience.
  

  The resident’s expectations for an immediate turnaround time were not able to be met. In reference to the resale package that was requested, this was ordered on 3/8/23 and normally takes 7-10 business days to receive which is beyond our control. Again, we apologize for the inconvenience. We would encourage this resident to contact us directly if there is anything we can do to further assist or provide service.

  Thank you.

  Customer response

  03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Robert *****

• Initial Complaint

  01/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We moved to ****** ***** approximately 4 yrs ago.WPM Real Estate MNGT bought our complex approx. 1 yr ago.Since this time, they have done nothing to fix or keep up with maintenance, dumpsters, trash, etc. I have been calling & emailing Majure W*****, the complex manager and Korrie B******** (not sure of her pos.).They do not respond.We have all kinds of maintenance issues not taken care of.These issues have been going on since last summer and longer. We’ve had to fix some of the issues our selves and we both have health concerns from a deadly car accident.The maintenance man, Nick does nothing but watch his phone in his cart for hours.We we’re promised new trash dumpsters since WPM bought our complex.We have only 1 old dumpster on our street. The second one is rusted so they turned it on it’s side.Trash is getting into the wetlands (***** ***** ****** in Edgemere, MD) surrounding our complex.My emails have dates.We have railroad ties surrounding our front that’s completely rotted.Our front door is rusted and bubbling.So I have emails and photos. Unfortunately, I deleted some pictures but I still have good ones.We pay almost $1,700/month for what?I would like to have mediation with”upper” management, not Majure or Korrie.The other thing Majure does is send out very unnerving letters attached to our doors.Months ago she had letters to specific people posted on our house saying our rent was late (this was the first or second of the month) We just paid it on the first and rent is actually due by the fifth.We are never late.We usually pay the first and occasionally the second.We take very good care of our home.I would like some rent taken off and much better maintenance (someone who is capable).I would like a capable complex manager.The maintenance is required for both inside and out.New dumpsters are a must.A capable contact person.I’ve sent maintenance requests via email and WPM’s maintenance site multiple times since the company took over with very little response.

  Business response

  02/21/2023

  In response to BBB complaint #********, WPM Real Estate Management would like to offer the following response….
  
  WPM Real Estate Management began management of this community in July of 2022. In the 7 months that we have been managing the community, we have been working diligently to address a number of issues throughout the community that were present when we began management. Unfortunately, the management team did not receive this resident’s concerns until January 27th, 2023. This was due to the resident using incorrect contact information. We have provided the resident with the correct contact information for communication with the onsite management team. We have completed a thorough walk-through and review of this resident’s apartment home on February 3rd and are actively working to address all of the resident’s issues. In addition, we have upgraded the dumpster to accommodate larger amounts of refuse per this resident’s concerns. If there are any remaining issues or concerns, we encourage this resident to reach out to our management team. Our goal is to provide the best possible living experience and customer service and we are working to restore this resident’s satisfaction with our community.  

  Thank you.

  
  

  Customer response

  02/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  01/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My concern is this property continue to ask for rent with no regard to all the maintenance request placed and not repaired. Once I began making telephone calls in conjunction with my request on the website, the website was removed and so was the Director I was communicating with. I have mold in my toilet that has been there for over 2 years. The floor around my toilet has lifted up as if something is growing under it and breaking the tile. My rent was verbally increased with no copy. I can go on and on about all my request: no carpet change(5years), no renovation but rent increase, rodents, and I had to call vigorously until the overflowing dishwasher was replaced. My refrigerator was so old I had to harass the maintenance guys to replace the gaskets on it because bugs was coming out of it.

  Business response

  01/25/2023

  Business Response /* (1000, 5, 2023/01/06) */ Hello, WPM Real Estate Management no longer manages this apartment community and hasn't managed this community since December of 2021. Please refer your complaints to or against the current management company, M3 Equities. Their contact information is below... M3 Equities LLC *** ********* of the ******** **** ********* ** XXXXX **********@m3equitiesllc.com (XXX) XXX-XXXX Thank you.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I moved out of Twin Ridge Apartments in September and was told repeatedly that i would be sent a final bill once they found a new tenant. They sent a final bill in December after a new tenant moved in at the end of November. Prior to sending this final bill, Twin ridge sent it to a collection agency on October 30- more than a month before sending the final bill. The collection agency is asking for $10k while I only owe $1127 in the Final Bill to Twin Ridge. Twin ridge and WPM management have both been extremely unprofessional and have prevented me from making the final payment by telling me to wait for the final bill.

  Business response

  01/12/2023

  Business Response /* (1000, 9, 2023/01/06) */ We apologize for the error with this resident and have removed the account from collections and contacted the resident directly. We have submitted corrections and removals to the credit reporting agencies to ensure there are no negative impacts. Consumer Response /* (2000, 11, 2023/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Until BBB reached out to them they were unwilling to help. Once BBB reached out they finally fixed it.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Renter (Charlie I'm) started to rent a residential space staring June 18, 2022, from Landlord (Evert ****** When (Charlie) completed the walkthrough with (Evert) in May 2022, the place had no physical damage or issues. However, as (Charlie) was getting ready to move in, (Evert) shared with (Charlie) that there has been some ceiling works that the WPM Real Estate Management requested to complete in the rental unit. (Evert) was shared by the management team of WPM Real Estate Management that the work would be completed within two weeks. (Charlie) and (Evert) verbally agreed to keep each other informed as they receive updates from the WPM Real Estate Management. A couple of months have passed, but there has not been any communication or updates from the WPM Real Estate Management. On August 23, 2022, (Charlie) reached out to the Board President, (Robin ********* of the Watermark Place Condominiums to get updates and to share the frustration about the lack of communication. This written email was forwarded to (Patricia ****** CMCA, AMS, Community Association Manager of WPM Real Estate Management on August 23, 2022. As no updates have been provided by (Patricia ***** for the next seven days, (*******) sent a fall up email on August 31, 2022. Finally, on September 6, 2022, after three weeks of no communication, (Patricia ***** responded back to the emails. In this email, (Patricia) not only stated that there will be more holes opened up in the ceiling, but also shared that the information was not shared with anyone because she did not believe that the information needed to be shared. (Charlie) responded to (Patricia) with multiple questions based on her email response. However, none of the questions that were being asked were answered. Very dismissively, (Patricia) stated in the email that she decided not to respond to the email with questions as she did not find them to be important.

  Business response

  10/31/2022

  Business Response /* (1000, 7, 2022/09/26) */ WPM makes every attempt to provide the best possible customer service at all times and to help resolve any requests as quickly and efficiently as possible. We apologize for the repair work not being completed in a timely manner and any communications not being responded to in a timely and/or professional manner. WPM as well as our vendors, suppliers and contractors continue to navigate the COVID pandemic and are experiencing widespread supply chain issues, labor shortages, extended turnaround times, etc. which is affecting our responsiveness in many ways. We appreciate the continued patience of both the homeowner and renter and will make every effort to look for ways to improve. In reference to the repair work referenced in this complaint, the plumbing work was completed on 9/12/22 and the drywall repair work will begin on or about 9/22/22. Since the requested resolution for this complaint was listed as "Repair", this should satisfy the request. If the homeowner or renter has any issues or concerns, we would ask that they contact our office.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been having issues with mouse infestation, non proper fixed maintenance issues. Issues with someone getting back to me about the issues at hand.

  Business response

  10/07/2022

  Business Response /* (1000, 7, 2022/09/15) */ In reference to case #XXXXXXXX, WPM ********************** would like to offer the following response... We are actively working with this resident to address their pest control request and have been in communication with the resident throughout the process. Upon receiving the initial report from this resident of a rodent issue, we contacted our pest control company and sent the resident the treatment guidelines for rodent issues. To be able to effectively address a rodent situation, there are specific guidelines and steps that must be followed by the resident to ensure effective treatment. These guidelines include cleaning out all cabinets, storage areas etc. as well as making sure that certain housekeeping standards are maintained by the resident. The first part of the treatment process is to seal any possible gaps or entry holes where the rodents *** be entering the home. We had to go out to this resident's home on multiple occasions to address this stage of the treatment process due to the resident having belongings in areas that needed to be treated even though the guidelines sent requested that those areas be cleaned out prior to our pest control company arriving. After our pest control company visited the resident's home the first time, they informed us that this resident's rodent issue was being contributed to by the resident's lack of housekeeping. Our staff accompanied the pest control company to the resident's home on the second visit to confirm this and took pictures to document the poor housekeeping. As of 9/11/22 entry points have been addressed and the pest control company has treated and will return on Friday 9/30/22 for additional treatment. While we have communicated this to the resident, the resident is welcome to call or email the office with questions or concerns.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩