Business ProfileforLiberty Mutual
At-a-glance
Customer Reviews
All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.
Average of 1,576 Customer Reviews
Customer Complaints
2,631 complaints closed in last 3 years
780 complaints closed in last 12 months
All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 100 West Rd Suite 407, Towson, MD 21204
- Headquarters
- 175 Berkeley St, Boston, MA 02116-5066
- BBB File Opened:
- 5/18/2005
- Years in Business:
- 112
- Business Started:
- 1/1/1912
- Business Incorporated:
- 11/28/2001
- Accredited Since:
- 8/12/2024
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.
- Type of Entity:
- Corporation
- Number of Employees:
- 45000
- Alternate Business Name
- Liberty Mutual Insurance
- Liberty Mutual Group
- Liberty Mutual Fire Insurance Company
- Contact Information
Principal
- Mr. Steve Richoff
Customer Contact
- Mr. Steve Richoff
- Mr. Donald J Waltz
- Additional Contact Information
Phone Numbers
- (800) 292-7829Other Phone
- (410) 872-1219Other Phone
- (800) 292-7829
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.