Customer ReviewsforKoons Westminster Toyota

Left 3 phone messages for a manager before I received call back from D. *******, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. *******, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX.

Purchased a jeep grand Cherokee & purchased all warranties which included road hazard. One of the tires went flat within a week. Took it to ******** & they told me the rear tires needed to be replaced because they were not in spec with the front tires. The truck had 2 new tires on the front & older tires on the back. He told me to go back to koons. I returned to koons & they told me that the tires were fine. I had put air in the tire, it went flat again. I took the truck to koons on security blvd. & the mechanic told me that I did not have a tire warranty on file. I sent him a copy of the contract. He then told me he called the company & they had no record of the contract so they could not repair the tire I would have to pay for it. I called Bob at koons Westminster he told me they were incorrect. Justin from koons on security told me again there was no warranty & they could not replace the tire. He did patch it enough for it to last for 2 days. Got up to go to work tire flat again. I requested for koons to replace the back tires after I was told that the tread was low on the rear tires. They declined and the tire is still going flat. I don’t know if I have a warranty or not since koons on security said no but the Westminster store says yes but refuses to replace the bad tires on the vehicle. I bought this truck in good faith but it appears to be a horrible decision . I can’t even get a tire repaired or replaced & I supposedly bought a road hazard package. I’ve reviewed the reviews on the koons Westminster site & it appears that this dealership needs to be investigated by the attorney generals office, consumer protection division. Which I will be filing a complaint there also since this dealerships business practices needs to be known to other consumers. I have not been made whole, my tire is still going flat, the rear tires need to be replaced since I supposedly have a road hazard plan & the tires do not have the correct tread. ******* *******

After only 19 months of having this car (2014 Jeep Grand Cherokee Summit) I’ve had to get a new engine and now the car doesn’t even start. Paid over 20k for the car, needed a new engine within a year… I didn’t even have the car from Dec 2022 to Feb 2023 because the warranty company wouldn’t send anyone out to “confirm” I needed a new engine. On top of that, I took it to Koons and they told me warranty wouldn’t cover it (which wasn’t true). Ultimately they partially covered the cost to get the engine replaced when I didn’t have the car for 3 months but only gave me a rental for 5 days. Recently I was having some issues with a leak and took it to a local place near me to see what was wrong (coolant leak) which was accurate. Last week I was told I would be covered for the service through warranty… which also was not true because I was 200 miles outside of warranty (I live 75 miles from here) was not offered any type of discount, which led to me paying over 2k for a coolant leakage. After they “completed” the work and I make the payment I get the car back and I don’t even make it 20 miles and the car is literally SMOKING from the front and the car locks up and shuts down, luckily I could make it in a public parking lot prior to it shutting down. This is not only Koons but the warranty company as well, I have not felt like a valued customer at all. Not to mention the loaner they gave me while fixing the leak was disgusting, inside and out. I would be hesitant on purchasing a car through them and also the warranty company. They do not seem to be on the same page. UPDATE! The car was towed to them July 30th. I spoke with Bob (Manager) and he has yet to return any of my phone calls. Now they're saying other issues are wrong when they gave me the car back worse than when I gave it to them. I have NOT received a loaner, have NOT received a detailed update, and nothing has been resolved BUT they made sure they got their money. I will be taking this matter further.

Wow, should have come here to read reviews first. We purchased a used Highlander after purchasing a new Venza just a few months prior. We had the vehicle for a week and the first time I washed it the paint started to peel from the wheels. I took the vehicle back and got the run around from sales to service to sales again. The salesman tried to help but in the end management refused to take care of the problem. The process was also drug out long enough that they said I couldn't return the vehicle because the title work had already gone through.