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          Koons Westminster Toyota has 1 locations, listed below.

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            Business ProfileKoons Westminster Toyota

            New Car Dealers

            Contact Information

            375 Baltimore Blvd

            Westminster, MD 21157-9304

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            Customer Reviews

            1.17/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            This company offers new & used Toyota/Mazda sales.

            Business Details

            Location of This Business
            375 Baltimore Blvd, Westminster, MD 21157-9304
            BBB File Opened:
            3/29/1991
            Years in Business:
            35
            Business Started:
            1/1/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of NW10008989 for this business, issued by Maryland Dept. of Transportation

            These agencies may include:

            Maryland Dept. of Transportation

            7201 Corporate Ctr, PO Box 548

            Hanover MD 21076

            Alternate Business Name
            • Koons Westminster Scion
            • Koons of Westminster, Inc.
            Additional Contact Information

            Fax Numbers

            • (410) 876-5521
              Primary Fax

            Phone Numbers

            Website Addresses

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            05/21/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a used vehicle on April 4, 2024. My independent vehicle inspection discovered a misaligned headlight assembly, which was discovered to be damage to the front frame therefore it cannot be corrected. It has been to the collision center for repair on three different occasions. I contacted the dealer last Wednesday to let them know the bumper has come apart for the fourth time and to exchange it since there is no solution. The manager told me I would have to trade in and pay sales tax all over again. The vehicle is unsafe, headlights point downward making it impossible to see at night and the bumper is sticking out. I need reliable transportation but instead, the dealer has put an additional 500 miles on my truck driving it to be repaired. The deception from the attempt to hide the damage is unacceptable and just want reliable and safe transportation.
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            Read 5 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Teresa P

            07/31/2024

            Left 3 phone messages for a manager before I received call back from D. *******, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. *******, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX.
            Read 5 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

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