Business ProfileforSocial Owl, LLC

In January, I purchased a comprehensive package from Social Owl, which was represented by ***************************, a partner at the time. The package was advertised to include a full suite of services such as SEO, ************** solutions, ************************* Paid Search and Social campaigns, and Lead Generation. The total cost of these services was substantial, reflecting a commitment to a high level of service and results.However, the services provided have been entirely unsatisfactory. The system does not operate as promised, and to date, none of the committed services have been delivered effectively. There have been persistent issues with the functionality and performance of the services, and my repeated attempts to resolve these issues have been unsuccessful and frustrating.After several attempts to rectify the situation with ***************************, he informed me via message that he was no longer with the company and redirected me to other contacts. Subsequently, I reached out to ***********************, another partner at Social Owl, who outright refused to collaborate with me to address the issues or to provide the services that were initially promised.It has now been five months since the inception of the contract, and I have yet to receive any of the promised services that justify the investment made. The lack of support, coupled with a non-functional system, has left me with no other choice but to seek a full refund.Given these circumstances, I request the intervention of the Better Business Bureau to assist in mediating this matter. I wish to obtain a full refund due to the non-delivery of services as contracted and the significant impact this has had on my business operations.