Business ProfileforPape Subaru

Went to purchase a pre-owned vehicle from them due to my previous car being totaled. Had to put my belongings in the back of my car. They took the car into the shop that I signed for. Needed new tired and a transmission flush. Check engine light kept coming on and they could not diagnose the issue. After 4-5 days waiting for a response, they called stating they were not comfortable selling me the car. Told them I would be in the following day to look at another car. Between that time, they took the car to be cleaned and threw away all of my personal belongings including some holiday family airlooms that have been passed down 5 generations of my family! Reported to sales manager whom offered an extended warranty on the new car. Unacceptable as I should get a check as compensation for the value of the goods. Worked to the Vice President who was the worst customer service representative for the company I have ever encountered. He was short, rude, and stated he did not care about my family airlooms. Told me he would not have offered me anything as compensation as the manager did. How he got to where he is today is beyond me. My mother and father were upset due to the loss. In my anger, I wrote to the owner of Pape Subaru. He was open to a conversation about compensation but tried every which was not to just write me a check for what was owed. He attempted to divert blame to me for full responsibility when my belongings were promised by three representatives, sales, manager and service that the belongings would be safe in the car. After arguing with him during 3 different phone calls and exhausted with dealing with such an incompetent company, I settled for about 85% of what was owed back to me as a check. To future customers, don't shop here. There are plenty of other subaru dealerships that will treat you right even if a problem comes up. Life happens but pape subaru never took ownership of their negligence. They said this happens 6+ times a year. Don't let it be you

The customer had experienced a total loss and was driving a rental vehicle when he came in to purchase a vehicle from us. The vehicle had not completed the detailing or mechanical reconditioning process. The customer moved his valuables from his rental car into the vehicle he was planning to purchase. We provided the customer with a loaner vehicle to drive while the vehicle was completing the process. As the vehicle was being detailed, the items in the vehicle were discarded under the assumption they were the unwanted items of the previous owner. After the discarding of the items, the customer spoke to multiple members of upper management to come to a resolution. Since the items were heirlooms, there was difficulty putting a value on sentimental items. We apologize the situation happened and wish things were different. The owner, *****************, and the customer spoke on multiple occasions to come to an agreement. In the end, Pape Subaru wrote a check to the customer to attempt to resolve this issue and take accountability for discarding the items.