Business ProfileforDead River Company

We purchased a new home July 2024. We contacted Dead River to come to this home to inspect and service the boiler and oil tank. This service was completed on 9/6/24.On 8/19 we received an email with an estimated quote of $365.00 for service ("depending on how clean the furnace is it may be less than that") sent by *** *********. The technician that completed the job also quoted around this as well, plus $100 for the tank replacement. We were told that everything was clean and functioning well. The next day we turned on the heat and one of the zones in the home was overheating and not shutting off.We received our first bill for this service around 10/19/24 for the amount of $662.45 with a due date of 11/2/24. I called Dead River x 2 asking for a return call to discuss the vast difference in pricing.The next day I received another bill stating that the bill was overdue and needed to be paid immediately. I again called Dead River and inquired about the price difference and why the bill was stating it was overdue. I was told that no one should be giving quotes and that the price was what it was. I received yet another bill stating that the bill was overdue and our services were on hold. I called again, stating I was very unhappy with having to call multiple times for a return call. I was told I could make a payment plan, pay $400 and then the remaining in a month. Still no offer of explanation of price difference. We had another company, Huckleberry, out to the home to evaluate the zone issue (paying MORE money to resolve this). They reported that one of the zones (the one malfunctioning) had no IFC circulator/check valve that the previous technician missed. I called Dead River again on 11/1/24 and reported this and was told I would receive a call from the Field Supervisor. I called back on 11/5/24 as I had not received a return call and was told there was no record of this call. I am awaiting yet another call from the office manager.