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Complaint Details
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Initial Complaint
03/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have told *********** ***** Store Staff and Called Corporate about dirty Unsanitary conditions at the ******* ***** Store in the meat section specifically the Chicken section. Unsanitary juices run down the racks and gather up and dry up on the cooler bottom and shelves. Your told Someone will call you back from Corporate but no one does and your basically told its not an important issue basically and it's not taken seriously by Store Staff or Corporate staff. It's Unsanitary and unhealthy. Over all its unsightly and nasty and unclean.
Business response
03/11/2024
We appreciate our customer bringing their concerns to our attention regarding their local Hannaford store. We take comments such as these very seriously. The store manager has been in touch with our customer directly to apologize and to make them aware of what has been done to correct the issue.
CommentCustomer response
03/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello On Friday 3/1/24 I did get a bunch of Hannaford rewards app coupons sent to my app to clip for use. I did clip and add them to my account and later in that day went to my local store to use them. Why several of the coupons worked with no issues there was a total of 4 Coupon's that I clipped that didn't work right and the amounts didn't come off. It does add up to a total of $6.50 that didn't work and should have came off of my order. I have screen caps of all of the coupons that did get added to my account but that didn't work. I also have attached a copy of the store receipt that shows that I did purchase the items but nothing came off. I did put a start by each item. I have also typed up a list below of what didn't work. Is it possible to refund me 6.50 via check or send me a gift card for the $6.50 that was lost? Please advise store receipt pin # pin **************** phone number used for Hannaford account is ************ Items that the coupons didn't work on....Gatorade 8 Pack ( Coupon was for $2.00 off an 8 Pack)White Castle Sliders (Coupon was for $3.00 off of a box)Swiss Miss Hot Cocoa (Coupon was for .75 cents off a box)2 Fage Yogurt's ( Coupon was for .75 cents off 2 yogurts)Business response
03/06/2024
We are sorry to learn of our customer's experience with coupons that did not deduct. We have reached out to our customer directly to apologize and to let them know that we will be sending a gift card to compensate them for the missed savings.Customer response
03/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Got the giftcard, thanks
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/28/2024 I shopped at your *********** store. While in the store I checked my Hannaford app for coupons. There were 3 coupons I clipped and got the products (Delectables squeeze up treats, Reveal cat food and Friskies party mix). I used self check out and when I finished I saw only one coupon came off. I asked for assistance and was told there was nothing they could so to push the coupons through, even though I could show on the phone they were clipped. My response, of course, was to have them delete the items. The employee told me it was because sometimes it takes up to 24 hours for it to work (ridiculous). So since I knew I would be passing the store again today (2/29/2024), I figured Id just run back then and purchase the items. Well the coupons were not there. They disappear because they apparently expired the day I wanted to use them. I called customer service and they informed me there was nothing they could do. Since I can't find an email address to write to them this is my only recourse. The coupons were $2.75 and the second was I believe $1.75 (not sure since i can't view it now). I think hannaford should not offer an app with coupons if they can't rely on their own app. Fix the app or give the employees a way to override the system. Hannaford should give me store credit for a minimum of the value of those coupons.Business response
03/05/2024
We are sorry to learn of our customer's experience and apologize for the frustration caused. The manager of customer care has reached out to our customer via email on March 1 at ******* to apologize and to make things right. A reply email was requested to ascertain how our customer wanted to be made whole. To date, we have not yet heard back and encourage our customer to reply to the email so we can make amends.Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a formal complaint to the store manager that an employee in the seafood department told me to f**k off and one week later the local ****************** sent a deputy to my house to serve me with a trespass notice. I have called several times to resolve this matter and cannot get any return calls to reply with any answers. You better not make a formal complaint to Hannaford Supermarkets or you will be banned from all store locations.Business response
01/30/2024
Thank you for giving Hannaford the opportunity to respond to Mr. *********** complaint. The history of his concern is outlined below.
On December 16, 2023, ************************ called Hannafords ************* line to report that he had been refused service at the ****************** in Hannafords *******, ***** store location. In response to the concern, the Director of Operations for the ******* store called ************************ on the same day.
The Director explained that it had been reported to him that ************************ had been rude and abusive to a ****************** associate simply because the associate had explained to ************************ the price difference between a cod filet and a captains cut of cod fish. Over the court of a 35-minute conversation, ************************ denied yelling and swearing at the associate and went on to yell and swear at the Director, including calling him a fxxking snowflake, a p**** and a fxxking cuxt.
Following this conversation, the Director learned that ************************ called the store and, using similar language, yelled and swore at the ******* Store Manager. On the basis of these conversations alone, Hannaford sought support from the ************************* to advise ************************ that he is no longer welcome in any Hannaford store. Following the service of the trespass notice, ************************ continues to call Hannafords ************* line, and in those conversations, he continues his abusive behavior.
Hannaford explicitly denies that the decision to trespass ************************ was based in any way on his filing complaint with the Company. Hannaford also explicitly denies that no one from the Company responded to Mr. *********** complaint. Rather, in every instance of communication with ************************, his rude, profane conduct has confirmed that trespassing him is the only way to protect Hannaford associates from his abuse.Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
7/15/2023 Hannaford to ******************************** ******* is not providing the service they are advertising and trying to rectify their issues by offering $25 gift cards instead of following through with promises of the service. Overall Issue, the company is charging for items they are not putting in your bags and make accusations eluding to theft, when attempting to address the concern and receiving refunds for missing times. This past weekend I attempted to pick up my Hannaford to Go order on Saturday for an 11:00-12:00 pick up slot. When we arrived, we were told the order had yet to be shopped and it would only be 10 more mins. After 45 mins my wife called as we were waiting in the car with a toddler, we were told it would be another ***** minutes. We told them we had to leave as our toddler had an accident while waiting. Your supervisors solution was they would give us a $20 gift card and to just bring my son into the store to use the bathroom. ( ******* bathrooms are not clean enough for a toddler). When I called the main line to have the order canceled and refunded, I was told that was not an option and they have rescheduled me for 9:00 Am the next day. At this point I asked to speak to a supervisor and was told I could not and would receive a call on Monday with no guarantee. This was the worst service I have ever received at any Hannaford. I have spoken to the store manager 3 times now and no improvement have been made to the Hannaford to go service. This location needs to end the Hannaford to ********** if they can not fulfil the service they are promising. Thank you in advance for your time,******Business response
07/17/2023
We are so sorry to learn of our customer's concerns and apologize for any frustration caused. The store manager has reached out to our customer directly to apologize and make things right.Customer response
07/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
second time in two weeks ive had an issue last week i three out 3 ears of corn that were totally inedible .. brown and disgusting today i pulled out top price chop meat that i bought a day or two ago and its completely brown and will attempt to get a refund later this is a general complaint about food quality declineBusiness response
06/06/2023
We are so sorry to learn of our customer's frustration with the quality of the items purchased. A member of our store's leadership team has reached out and spoken to our customer directly to apologize and remedy the situation.Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed up for a rewards account probably about 1 year ago. Over the last month or so, I've had trouble logging in to my account. No matter how many times I clear the cache, etc. I get a "You don't have permission to access the site on this server" message. I've tried to access on 2 different computers and my smart phone - with the same result. This wouldn't be an issue if logging in to the site to "activate" my rewards wasn't required. Since I can't log in, I can't activate rewards. I've sent several email inquiries and left a message by phone but haven't been able to get anywhere.Customer response
04/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #******** (I have been able to log in to the web site shortly after receiving the attached response). I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Two days ago I picked up my hannaford to go order. There was a list of substitutes as well as an item unavailable. I had ordered two boxes of k pods (hannaford brand in two different varieties) I was told the donut shop ones were unavailable. I was told the caramel were. I got my items home to discover NO K Pods at all. I checked my receipt.I had been charged for one box of k pods.k pods that I DID NOT receive. I called the store as it is not uncommon for the ******** hannaford to charge me for stuff I did not receive. The very same incompetent and rude staff told me she remembers my order however the policy had changed and that they are no longer able to give out free products. I explained yet again that this is not free product as I had Paid for this item and not received itwasnt in bag, wasnt in carNever received itshe argued with me that even though this may have occurred and occasionally orders have missing items that I needed to file a complaint with corporate as the policy had changed. I explained further that I spend about 600 a month there, loyal customer and have no reason to make up a story about a missing item valued at **** and that I just want the missing item that I paid for. Obviously that didnt happen. Its not uncommon for Hannaford to go to charge me for stuff I have not received. Ive also been charged for items I didnt receive nor order however in the past they have always made it up to me. While I realize its a **** item its the principle that a corporation encourages ripping off customers and charges them for stuff even the associates know arent in the bag. Its wrong and unethical. Its fraud by the associate as well as hannaford itself. I have contacted corporate but ironically you cant get ahold of them.which is very shady. Im upset and disappointed that a store Ive used for years, that we spend a ton of money at is ok with charging me for something I never got. I just want my stupid k pods and at this point fire associate
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