Customer ReviewsforEdwards Plumbing & Heating, Inc.

WOMEN BEWARE: Incredibly disappointed in this company and they should be ashamed of themselves. My mom, who is an older single woman living alone, was taken advantage of by this company and I would absolutely not recommend them to even my worst enemy. She has had a broken toilet for a few weeks and has called this company twice for help. The first time she was charged $300.00 dollar bill and was told the gentleman had fixed the problem. Within the same day, the same problem persisted. We called back and the same young gentleman came back. He was very rude both times and made my mom uncomfortable which is completely unacceptable. During the second visit, shes told she needs a completely new toilet, when we should have been made aware of this the first time and never have been charged for the fix. I am involved now and will find a more reputable company for her because as a woman and as someone in the customer service industry, Im disgusted. I know this company will more than likely take no action but I felt I needed to leave this review and do the community a service.

Unfortunately it is impossible to appropriately respond to this as we have never done business witn you so your name is not going to show up in our system. I will say that we had an issue where a lady did have a toiltet repair and after the technician said she needed a new toilet we did recieve a complaint. That complaint was forwarded to me and I responded to my management telling them to take the funds that were already paid for the repair and apply those funds to a new toilet discounting the price in full that the client paid towards a new toilet. This solution is more than generous and more than most companies would to. The toilet was working when we we left and the client opted for repair instead of replacment from the beginning so technically this is not something we have to do and most companies would not be so generous. That is what makes us different. We want to keep our clients for life. Here is the next problem. We called the client 3 times and sent text and she did not answer the phone or respond to text. We can not help someone that is not communicating. That being said, I am only assuming this situation and review are related to each other. I can not confirm that but it just happened so the likely hood is high. Your mom needs to answer her phone or call us back if this is indeed what happened. She can call ************ and ask for *******************. We are very proud that we go above and beyond for all of our clients. There is no shame and we are far from disgusting. That is a lot to say for someone that was not there nor did any business with us.

***** came to my home to repair a water heater. Very pleasant and professional, finished the job and went out of his way to leave to get the part and come back to finish the job. However, I opted for an email receipt which came but it did not have a breakdown of costs just the total that I paid. What company doesn't give a breakdown of costs to the customer? This was Tuesday May 23 and It's Thursday now and I have been requesting an itemized receipt since Tuesday, because ************************ will reimburse the parts. I have been told it has to go to accounting, I have also been told that the man that handles the receipts is really busy. I have asked to speak to a manager and was told they will have him call me. My next avenue is going to the shop in Dearborn to get to the bottom of this. Very frustrated with this company. Today is now May 31 Day 8 Can't reach anyone in management, they say no one is in. I still can't get an itemized receipt from anyone. Please don't use this company.

First of all we were unknowingly called out to deal with another companies problem. My tech told you it was under warranty and gave the option of waiting for the part from the Mfg. You wanted your ************* and told him you would just pay for it. We did nothing wrong here. ***** was professional and was clear to you the entire time. You opted for him to go hunting the part down and supplying it to you instead of waiting for the Mfg. 1. We did not install this tank or supply this tank to you. This is not our warranty issue. I listened to the call when you called in. You did not say anything about this being a warranty issue. If it was our warranty issue then we would have a bright shiny 5 star review from your experience. We would have come to your home for free, diagnosed the issue for free, because when you paid full price for the original service you paid for that cost of doing business. At that point the Mfg would have sent you new parts to your home for free and the next step would be for you to call us back out and install them. Next because we are not liable for Mfg defect we would of charged a nominal fee that the Mfg would reimburse you for. A fee that is much less than it should be. A fee we take a loss on because it cost more to pay the techs wages and drive to your home then the mfg reimburses you for. However, we would have taken that loss to provide a superb service to our customer. 2. A lot of costs goes into the pricing for home service. Fuel, wages, insurance, the ad you clicked to call us. These are all part of the price. We are not going to itemize this and no company will. You did not hire us to remodel your bathroom for time and material. You hired us to replace a part and we gave you a bill to replace that part. That is what we charged you for. The cost of the part is the bill you received. 3. You called us in the middle of a heat wave. We are all hands on deck busy trying to take care of clients that have no cooling. Management that is normally in the office is out trying to help people because we are getting 3 times the calls due to the quick change in weather. Our staff is trained to deal with our issues. Not another companies issues. They gave you exactly the answer they should have. If this was our problem it would of never came to this point because nothing would of been handled in this manner. We would of worked with your Mfg and you would not be asking for an itemized receipt. It would not be necessary. 4. You should of called the company that installed the water heater so this could have been handled properly for you. We are not obligated to itemize your invoice explaining every detail of what goes into the price. Itemized bill is not on the price of anything you buy unless you are hiring a company on the basis of pure labor, time, and material. It's more complicated than that. Itemized bills are not done on a car, a watermelon, or home. You got an itemized bill when we gave you the price for the part same as if you bought a watermelon, car, or home. Next time call the company back that you bought it from otherwise you are going to pay full price to cover all hard and soft costs to come to your home.

Never in my life been so disrespected by a worker or company. The guy came in didn't say anything...walked over to the water heater laid on the floor and told my husband it wasn't fixable not even knowing the issue. We called to have someone else come out and look and she was so f****** rude! I can't believe this place is still in business. No customer service what so ever.

******************* do apologize for the way you were treated and would like to speak with you if you would consider it. I also have tried to look up your invoice to see who was sent tto your home and you spoke to but cant find a ticket under your name if possible can you please give me your address so I can look further into this. We have been in business for over 60 years and we do not treat our customer's this way I have all my technicians treat our customer as if they were family. Im truly sorry for any inconvenience and hassle this has caused please give us a call and ask for me directly ************

***************** I have been trying to contact you will you please give me a call at your earliest convenience so we can talk and get this resolved.