Business ProfileforEdwards Plumbing & Heating, Inc.

6/19/2024 - my AC was not blowing cold air. Edwards Tech evaluated the problem as a faulty compressor and also a wrong size/ton AC condenser unit installed for the home, said compressor ***air estimate would be sent next day - customer paid $85 cash.6/21/2024 - I reached out as i didn't see an estimate. Got an estimate email for new OEM compressor $3,600.6/22/2024 - had another company (came in less than 24hrs, on a Saturday) eval the problem. They diagnosed the problem as faulty capacitor, changed it right then, and AC started blowing cold air - customer paid ****** called ********************** customer service multiple times and asked to talk to the supervisor to address this concern; called on 6/25, 7/9, 7/26, 8/8, 8/29, 9/13 to ***ort their wrong diagnosis (their tech never used the word capacitor during his evaluation AND wrong estimate). Every single time *** said manager is not available and would call back. A manager returned call the very first time around 6/27 and said he would talk to owner and get back to me about the $85 refund. Since then no call/communication/refund. All calls subsequently led to the same response that manager is not available and would call back. It even makes me question was their service tech certified. I'm quite upset with this communication from the business. Felt I was cheated and a victim of fraud. Lost my $85 in vain. Secondly such a poor communication from the customer service and their word about manager returning the call - no call in 2.5 months! I even told the customer service the last 3-4 times I called that I would file a complaint with BBB. If no refund with this attempt, I will leave reviews of this business online and on forums ***orting it as fraudulent. Only way for the business to address this issue is to send me a check for $85. I will NOT accept a credit or something else. Thank you to the BBB for providing this platform.