Business ProfileforRobinson Furniture & Warehouse

Do not do business with this company. I went in to buy a bedroom set .it got delivered on Jan 20, 2023, with 2 of the dressor drawers needing repair the very first day. I called to let them know what was wrong so it can be taken care of. Right away the young lady who answered didn't listen when I told her what was wrong. I only needed 2 (two) screws. She insisted that they had to order a whole new dressor drawer and it would be fixed. Well it took 2 months for that to happen after I had been calling every week to see what was happening and when it did the drawers came with no hardware It only need screws.The manager was a black guy who was very unprofessional he didn't have time to speak about it at first he talked over me and said someone will call me to get it fixed ..NO call ever came and its still not fixed. They are the WORST. I will be reporting to BBB as well.

********************* did call with an issue with her dresser drawer glides on initial delivery. We contacted the manufacturer with the information of the issue as they make the service decisions due to the manufacture warranty, they sent new dresser drawers to rectify the issue. We are not in control of part production time unfortunately that is out of our hands. Once the drawers came in, we set up for our delivery drivers to go out as soon as possible. When that didn't solve the problem, we scheduled for a service technician to go out and inspect and repair. She then became verbally abusive with our staff and manager, she then hung up on the manager. Shortly after that the customers daughter called and we discussed the situation with her. She said due to her mother's behavior and it being 1 s**** we thought was needed that her husband would handle it and to cancel the service call. She wanted all contact to be made through her and to replace her mothers contact information with hers. We did cancel the service that was setup at her daughters request. Customer may want to contact her daughter. We have tried to rectify the issue. We have been in our currently location for 11 years, we are here to take care of our customers needs and want them to be satisfied, happy repeat customers. We treat our customers with the utmost respect. We have done everything at our disposal with authorization from the manufacture, we are still willing to send a service technician but would need communication from the customers daughter as ********************* has been hot tempered and disrespectful during majority of our communications and we are not here to be treated in such manner.