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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Our **************, ** home was destroyed by Hurricane *** in September 2022. We have a sales contract due to close today, May 7th. Rocket Mortgage will not transfer the insurance funds of $122,121 so that we can close this legal transaction. We are elders living on social security and have faithfully paid every mortgage payment, even with no home to live in since Hurricane ***.We need Rocket Mortgage to apply the insurance funds in our escrow account to reduce the ********************** so that we can close this sale. If they continue to refuse and hold our escrow fund, we will suffer financial, legal and emotional damages.Initial Complaint
11/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When we refinanced with Rocket Mortgage about two years ago (the loan is my mother's), we already had a loan with them. They convinced ** to refinance to get a better interest rate. All that was fine. However, they FAILED to carry over ALL the current tax entities to the new loan. The loan was the same type, same everything, but just a lower interest rate. But, they left out the city taxes and only included the county taxes. So, of course, they weren't paying the city taxes even though the bills were being sent to them. I still don't understand why the receipt of the bills wouldn't prompt them to contact us to inquire. The city was only sending the bills to them and not to us so we weren't aware this was an issue. I happened to notice on my own that the city hadn't been paid for two years when I reviewed her latest escrow analysis. I called the city and they confirmed she was delinquent. After speaking with Rocket, they informed me they would pay the two years of taxes and we would fix the issue going forward by taking more of an escrow amount each month to account for the shortage. Again, no problem there. BUT THEY WON'T PAY THE PENALTIES OR INTEREST that the city has charged; they only paid the the amounts due (and they used the "early" payment amounts as well...our city gives a discount if you pay early and those were the amounts that were paid for the two years.) I feel that since THEY are the ones who FAILED to carry over the correct taxing authorities to the new loan that they should be responsible for the penalties and interest.Customer response
11/15/2023
This matter has been resolved; the penalties and interest have been paid. Thank you!Initial Complaint
03/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My mother apparently made a loan which I personally doubt from quicken loans also known as rocket mortgage. For the amount of $261,000. She was found dead later that month. Among the bundles and mishaps that the state had did concerning her death is not a factor in this matter the factor is I've been trying to get rocking mortgage to tell me where that money was deposited since it wasn't mentioned at all in the closing of my mother's probate and the house that I was supposed to get in the inheritance is now paid back to rocket mortgage. All I'm requesting is to know where that money was deposited and they will not help me at all and I am her son why I want to know this is because I believe my mother was killed and that money is a part of it if I can find out where it was deposited then we can find out what's going on here cuz I have other information also I can't see why they won't give me this information adamantly too.
Business response
04/07/2023
Please see the attached response to ****************** concerns. If there are any additional questions, please contact me directly at **************. Respectfully, ********************* - Resolution Correspondent - Rocket MortgageInitial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested Rocket mortgage to take off my MPI payment after requesting an appraisal on my home. Before I spent ********* in renovations. My home appraised for ********** 8 months ago. In March after ****** in flooring granite additional concrete drive stainless appliances new lighting ceiling fans, doors vanities toilets paint cabinets the home appraised for *******. The exact same amount. This is not even possible. I reached out to rocket who stated someone would call me back March 13. No one has called me back. I requested another appraisal. I have heard nothing from Rocket. My account shows I paid for two appraisals. So there should not be a problem with them scheduling someone else to come out. I would like this problem resolved and the person or persons who dropped the ball dealt with. New training or something. I want another appraisal and the *** removed. Thank youBusiness response
04/06/2023
Please see the attached response to our client's concerns. If there are any additional questions, please contact me directly at **************. Respectfully, ********************* - Resolution Correspondent - Rocket MortgageInitial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We paid Rocket Mortgage $500.00 and gave permission to make a hard pull on our credit on February 20, 2023. They had assured us we were going to be approved for a home equity loan on our home in ********, *****. Apparently they found an old address in our credit report and they questioned our occupancy in our home and wanted an internet or cable or phone bill. We do not get cable, internet is unavailable in our area, and our cell phones are on our daughters bill because she has a family plan through her work. We sent copies of our drivers licenses, current mortgage bill, vehicle registration, tax deduction from Valley County/************** for property tax reduction for my 100% disabled veteran husband, and a *********************** disability letter for my husband showing our home address. Our home is in a remote mountain area so we go to our daughters home in ********, ***** once a month where we have our bank mail go and she helps us pay our bills, do banking, and shopping. That is why our banking has her address. I can easily change that mailing address to our home in ******** but was told it needed to be done before the loan application. That *** be why something on the credit report has her address I assume. The whole process has been very stressful and Rocket Mortgage says the $500 was spent on the appraisal which we were told will not be accepted if we go somewhere else for a loan. ****** told us the payment was like a handshake. We agreed to complete the loan. I told her then their side of the handshake should be to complete the loan
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Customer Complaints Summary
830 total complaints in the last 3 years.
183 complaints closed in the last 12 months.