Business ProfileforShinola Detroit

I used to love Shinola. My husband has a nice watch from them and has had a good experience with customer service for the watch. Sadly, customer service for online orders is terrible. I ordered a belt as a Christmas gift for my husband which did not fit, and I returned the belt using the pre-paid return shipping label provided by Shinola within the return period noted on the instructions. The belt was returned in the original shipping packaging and original manufacturer packaging with the tag still attached. Shinola sent the belt back to me with a very unofficial looking note inside the box that read We apologize but your items do not qualify for return due to being final sale, worn, monogrammed, and/or damaged. None of which applies in this case. The words final sale are underlined so I take that to mean that Shinola is claiming this was final sale when I made the purchase; however, nothing in my receipt email indicated that this item was final sale. The receipt email also provided a link to the return policy which I followed. I also received a pre-printed return shipping label from Shinola with my original purchase. If the belt was "final sale" why would Shinola send me the return slip which said my purchase was eligible for returns until January 12th? You can also still buy this belt online as of today, 1/24/24, in the same color and size that I ordered in December and the website says nothing about it being final sale. I've contacted Shinola customer service 3 times with no response. I see some other reviewers have also noted the "final sale" scam that Shinola is running or other instances of difficulty reaching anyone in customer service and ultimately not getting a refund or store credit. I guess ripping me off this one time and keeping my money is worth it to Shinola to lose my business entirely. I will never buy anything from Shinola again.