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Find a Location

Miles Automotive has 1 locations, listed below.

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    Business ProfileforMiles Automotive

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/24/1999

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Miles Automotive states they offer auto repair

    Business Details

    Location of This Business
    11481 N Maple Island Rd, Fremont, MI 49412-9402
    BBB File Opened:
    11/7/1990
    Years in Business:
    42
    Business Started:
    5/1/1982
    Accredited Since:
    3/24/1999
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Miles Repair
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Contact Information

    Principal

    • Mr. Miles Cowles, Owner

    Customer Contact

    • Mr. Miles Cowles, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    3 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Douglas L

    1 star

    05/09/2022

    Brought car in for short in tail light wiring. They changed fuse and charged me. I said I wanted the short found and fixed. They charged me more and said there was no short. Took the car out and the first time I trued lights on, the fuse blew. Called and they said return and they will test it for free as though they Hadnt tested it the first time and only charged me. I do not trust them to not charge me without doing work again!

    Miles Automotive Response

    05/11/2022

    Before the customer picked up his vehicle we did verify the integrity of the brake light circuit. At the time it was functioning as designed AFTER we removed some additional wiring that the customer had a relative install that connected the two separate tail light circuits. We charged for a half hour of time to verify that the tail lights($59.94) were working correctly, as well as for the blown fuse ($2.54.) We did not charge any labor for finding the blown fuse. It is possible, and not uncommon, for electrical faults to be intermittent. For this reason, we advised the customer to come back for a free retest not because it wasn't tested the first time, but to maintain customer satisfaction in the event that something was missed on the initial diagnoses, or that new symptoms had presented since the vehicle was released. 

    It is also possible that by having the two tail light circuits jumper wired together, damage was done to the control module that was not evident at the time, or needed more time for symptoms to progress. 

     

    We are still offering a free retest to find out what exactly is going on with the customer's vehicle if they are interested in returning to us, as we want everyone to be satisfied with their service. The customer has not reached out to us to schedule a retest at this time. 

    Local BBB

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