At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 11481 N Maple Island Rd, Fremont, MI 49412-9402
- BBB File Opened:
- 11/7/1990
- Years in Business:
- 42
- Business Started:
- 5/1/1982
- Accredited Since:
- 3/24/1999
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- Miles Repair
- Hours of Operation
Primary
- M:
- 9:00 AM - 6:00 PM
- T:
- 9:00 AM - 6:00 PM
- W:
- 9:00 AM - 6:00 PM
- Th:
- 9:00 AM - 6:00 PM
- F:
- 9:00 AM - 6:00 PM
- Sa:
- Closed
- Su:
- Closed
- Contact Information
Principal
- Mr. Miles Cowles, Owner
Customer Contact
- Mr. Miles Cowles, Owner
- Additional Contact Information
Phone Numbers
- (800) 404-0497Other Phone
- (800) 404-0497
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Douglas L
1 star05/09/2022
Miles Automotive Response
05/11/2022
Before the customer picked up his vehicle we did verify the integrity of the brake light circuit. At the time it was functioning as designed AFTER we removed some additional wiring that the customer had a relative install that connected the two separate tail light circuits. We charged for a half hour of time to verify that the tail lights($59.94) were working correctly, as well as for the blown fuse ($2.54.) We did not charge any labor for finding the blown fuse. It is possible, and not uncommon, for electrical faults to be intermittent. For this reason, we advised the customer to come back for a free retest not because it wasn't tested the first time, but to maintain customer satisfaction in the event that something was missed on the initial diagnoses, or that new symptoms had presented since the vehicle was released.
It is also possible that by having the two tail light circuits jumper wired together, damage was done to the control module that was not evident at the time, or needed more time for symptoms to progress.
We are still offering a free retest to find out what exactly is going on with the customer's vehicle if they are interested in returning to us, as we want everyone to be satisfied with their service. The customer has not reached out to us to schedule a retest at this time.
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