We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Van Andel Arena has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVan Andel Arena

            Arena
            BBB accredited business

            Contact Information

            130 W Fulton St

            Grand Rapids, MI 49503-2601

            Get Directions
            Visit Website
            (616) 742-6600

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/27/1997

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Van Andel Arena is a 12,000 plus capacity arena. Home of the AHL hockey team, The Grand Rapids Griffins, G League basketball team, The Grand Rapids Gold, and the Pro Volleyball Federation team, The Grand Rapids Rise, Van Andel Arena hosts concerts, comedy, family shows and sporting events.

            Products & Services

            This company offers sports and entertainment.

            Business Details

            Location of This Business
            130 W Fulton St, Grand Rapids, MI 49503-2601
            BBB File Opened:
            7/25/1997
            Years in Business:
            28
            Business Started:
            10/8/1996
            Accredited Since:
            8/27/1997
            Type of Entity:
            Partnership
            Alternate Business Name
            • Grand Rapids-Kent County Convention/Arena Authority
            • SMG
            • ASM Global
            Business Management
            • Mr. Richard MacKeigan, General Manager
            • Ms. Hilarie Carpenter, Director of Marketing
            • Mr. Chris Machuta, Asst General Manager
            Contact Information

            Principal

            • Mr. Richard MacKeigan, General Manager

            Customer Contact

            • Mr. Richard MacKeigan, General Manager
            • Ms. Hilarie Carpenter, Director of Marketing
            • Mr. Chris Machuta, Asst General Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/21/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I was transferred a ticket via TicketMaster which was in section 223. The seating in the upper levels are INCREDIBLY small. I attended an event earlier this year on the ground level and the seats were just fine. So Van Andel is basically saying that if youre fat or have any disabilities, you have to pay hundreds of extra dollars to be on the ground floor. This feels very similar to a scam. I requested a refund for my single ticket as I had to leave 20 minutes after arrival, before the openers even left the stage. I was denied a refund because Van Andel does not allow for refunds on tickets. This is shameful.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tom H

            12/18/2022

            I can fit into a airplane seat ok, but not here Seat too narrow, bruises on my hips from the arm rest.No warning when buying tickets.I hope to never return.Employees are nice.Place seems clean.Sat in 201 area 2022-12-17

            Local BBB

            BBB in Western Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.