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          Find a Location

          Stonewall Collision & Auto Painting has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileStonewall Collision & Auto Painting

            Auto Body Repair and Painting
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Grandville, MI 49418-1392

            Visit Website

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            By Appt. Only
            Closed

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/16/2024

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Stonewall Collision & Auto Painting offers collision and auto painting services.  They work with insurance companies, individuals, used car dealers, and fleet services.

            Business Details

            This is a multi-location business.

            Find a Location

            Stonewall Collision & Auto Painting has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              Grandville, MI 49418-1392
              BBB File Opened:
              3/4/2024
              Years in Business:
              7
              Business Started:
              8/24/2017
              Business Incorporated:
              8/4/2017
              Accredited Since:
              3/16/2024
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Stonewall Road Automotive Group, LLC
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              By Appt. Only
              Su:
              Closed
              Business Management
              • Mr. Patrick M Robey, Co-Owner
              Contact Information

              Principal

              • Mr. Patrick M Robey, Co-Owner
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Choosing a mechanic for auto repair and service

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I had my vehicle repaired at the ******* va location and soon after the sensor they installed started having issues i went back in to have the sensor repaired ot replaced and the shop had closed down no info given to customers that where promised a lifetime warranty.
              Read More
              Read 3 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jerry S

              05/18/2024

              Horrible service! I would NEVER utilize this business ever again! I took my car there to get a complete paint job, the paint job appears to be excellent (I give credit to the painter) but the customer service upon pick up of my vehicle is one of the worst that I have experienced in many, many years anywhere. First, I was be charged almost $200 more than the original estimate I was initially given. The people at the service desk was extremely rude when I began to question the increase cost. After completing the transaction and paying for the service, I said have a great day and NO ONE at the serve desk cared to respond.

              Stonewall Collision & Auto Painting Response

              05/21/2024

              Thank you for taking the time to provide your feedback. We're sorry to hear about your experience, and we sincerely apologize for the issues you encountered.First, we're glad to hear that you were satisfied with the quality of the paint job. We take pride in our work, and it's important to us that our customers are happy with the results.However, we deeply regret that your experience with our customer service did not meet your expectations. The service you described is not in line with our values or standards. We strive to provide transparent pricing and courteous service to all our customers.Regarding the increase in cost, it's essential for us to clarify and communicate any changes in the estimate beforehand, and we apologize if this wasn't done adequately. We will review our processes to ensure this doesnt happen in the future. Thank you for bringing this to our attention. We value your business and hope to have the chance to restore your trust in our services.
              Read 3 More Customer Reviews

              Local BBB

              BBB in Western Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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