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          Repair Surge has 1 locations, listed below.

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            • Repair Surge

              2885 Sanford Ave SW # 19959 Grandville, MI 49418-1342

              BBB Accredited Business

            Business ProfileRepair Surge

            Online Publications
            BBB accredited business

            Additional business information

            Additional Info:
            The 2885 Sanford Avenue SW, Suite 19959, Grandville, Michigan address being used by this company is actually that of a company who rents out mailing addresses and provides mail forwarding services (Mail Forwarding, Inc). The true physical address (location) of the company RepairSurge, LLC is on file with BBB.
            See all additional business information

            Contact Information

            2885 Sanford Ave SW # 19959

            Grandville, MI 49418-1342

            Get Directions
            Visit Website
            (800) 416-8217

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            Customer Reviews

            1/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/15/2017

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Repair Surge provides online automotive service information for over ten thousand vehicle models.

            Products & Services

            This company offers factory authorized online manuals for automotive repair.

            Business Details

            Location of This Business
            2885 Sanford Ave SW # 19959, Grandville, MI 49418-1342
            BBB File Opened:
            5/3/2013
            Years in Business:
            14
            Business Started:
            1/1/2010
            Business Started Locally:
            1/1/2012
            Business Incorporated:
            2/28/2012
            Accredited Since:
            5/15/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • RepairSurge, LLC
            Contact Information

            Principal

            • Mr. Jon P. Vorisek, CEO

            Customer Contact

            • Mr. Jon P. Vorisek, CEO
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/20/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I've purchased a manual for my 2018 VW Tiguan. Prior to purchase, the product is advertised that provides Diagnostics and Troubleshooting, Vehicle and Equipment Recalls. Also, the website claims "Returns are accepted within 30 days". The only way to contact the seller is through a web form on their website or a link to the same form from the confirmation email. After contacting the seller, the following automated email message will be generated:"This is a heads up to let you know we got your support request. It's being reviewed by our support staff and you'll have a reply soon (usually 24 hours or less).If you need to add more information, you can reply to this email at any time."Unfortunately, that is all you are going to get and the seller does not respond to any comments or *********** summarize, the product is misrepresented, it is not worth the money, and there is now way to get your money back as promissed.
            Read More
            Read 2 More Complaints

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christopher O

            08/15/2024

            About a year ago, RepairSurge was fantastic for getting access to OEM-issued repair and service manuals for a fraction of the cost of buying it directly from the OEM, especially in the case of my Toyota vehicle. But, at some point in the past year, they changed things up and no longer have repair or service manuals for any vehicle. All that is available now are very basic owners manuals that come with the vehicle from the factory. Also, 99% of the time you can find a PDF copy of these basic manuals online entirely for free with a simple Google search. I've contacted customer support and all they have offered are 5 vouchers to be used on other vehicles. This would be great, except again there is literally nothing of practical use on RepairSurge.com. My theory is that they changed business tactics and opted to not pay any OEMs for the rights to OEM-issued repair/service manuals and have customers pay $30/year for information that is readily available online entirely for free. And when the customer complains, they just give you more vouchers for a completely useless product. There aren't even any procedures on basic oil changes, let alone how to replace a wheel bearing. Hell, it won't even tell me how to change a light bulb!!! Do NOT waste your money on this scam of a product!

            Repair Surge Response

            08/30/2024

            Hello, thank you for your review. We're sorry to hear that our product didn't meet your expectations. We should take this opportunity to clarify a few things. If you're not seeing the repair information for your vehicle, then unfortunately that would mean our coverage for your specific vehicle has changed. However, it doesn't mean we no longer provide repair manuals for any vehicle. We currently provide repair manuals for over ten thousand vehicle models. Second, if we fell short and you're not interested in vouchers for other manuals, we absolutely will provide a refund to resolve the issue for you. Please reach out to us again at ********************************** and we'll take care of it! Thank you and we hope to hear from you soon.
            Read 8 More Customer Reviews

            Local BBB

            BBB in Western Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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