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Find a Location

Performance Plus Auto and Fabrication, LLC has 1 locations, listed below.

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    Business ProfileforPerformance Plus Auto and Fabrication, LLC

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/5/2024

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Performance Plus Auto and Fabrication, LLC offers auto repair services for all makes and models including imported vehicles.  Services include repair work, transmission repair or replacement, tire rotation and new tires, oil changes, brake inspection and repair, and battery replacement.

    Business Details

    Location of This Business
    4024 Portage St, Kalamazoo, MI 49001-5266
    BBB File Opened:
    8/2/2019
    Years in Business:
    6
    Business Started:
    1/1/2018
    Business Incorporated:
    3/8/2019
    Accredited Since:
    10/5/2024
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. William F Lux, President
    • Ms. Samantha D Morr, Administrator
    Contact Information

    Principal

    • Mr. William F Lux, President
    • Ms. Samantha D Morr, Administrator

    Customer Contact

    • Mr. William F Lux, President
    • Ms. Samantha D Morr, Administrator

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    QUANTE Y

    2 stars

    04/10/2022

    POOR CUSTOMER SERVICE, *************** VERY HOSTILE WHEN QUESTIONS AND OR CONCERNS ABOUT YOUR VEHICLE. *****S CHANGED SEVERAL TIMES DURING THE COURSE OF THE REPAIRS ALSO HE TAKES IT UPON HIMSELF TO FIX AND CHARGE YOU FOR THINGS THAT WERE NOT DISCUSSED PRIOR TO REPAIRS. REFUSES TO SHOW PARTS BEING REPLACED AND OR RECEIPTS OR PURCHASED PARTS. CALLS THE POLICE WHEN HE CAN NOT GIVE ACCOUNTABILITY TO QUESTIONS OR CONCERNS. MY *** WAS NOT RUNNING PROPERLY AFTER HE SUPPOSIVELY REPLACED THE MOTOR.I PURCHASED A MOTOR FROM CROSS***N HE TOOK ONE LOOK AT IT TOLD ME TO RETURN IT BECAUSE HE DID THINK IT WORKED. PROMISED TO BUY ME A MOTOR WITH LOW MILES WARRANTY HIS LABOR AND MOTOR. HE CHARGED ME OVER $2400 WHEN IN FACT HE REBUILT MY MOTOR INSTEAD. I WAS ONLY ABLE TO DRIVE 12 MILES BEFORE *** OVERHEATED. I IMMEDIATELY STOPPED THE *** HAD IT ***ED BACK TO THIS COMPANY. HE SAID RADIATOR ISSUES HE HAD TO FLUSH IT SEVERAL TIMES WITH WATER HOSE AND SOLUTION WHICH WAS GOING TO COST ME ANOTHER $1093. I TOLD HIM LET ME THINK ABOUT IT BECAUSE THE ***** SEEMED TO BE RIDICULOUSLY HIGH. $500 FOR RADIATOR THEN 593 FOR SOLUTION AND LABOR WAS HIS *****. DEALERSHIP ***** WAS $316 AND 376 FOR LABOR. I CALLED BACK TO **** HE GOT UPSET WHEN I QUESTIONED THE AMOUNT OF REPAIRS HE STARTED YELLING. MY CONCERN WAS IF YOU ARE REPLACING THE RADIATOR WHY DO I NEED TO PAY FOR 4 BOTTLES OF WHATEVER SOLUTIONS YOU NEED TO FLUSH AND 2.5 HOURS OF LABOR $100. I HAD A FRIEND PAY THE OUTSTANDING **** OF $147.00 FOR A USED BATTERY AND WINDSHIELD WIPER THAT I WASN'T INFORMED OF. **** WAS ASKED TO PUT MY *** OUT FRONT SO THE *** COMPANY COULD PICK THE *** UP. UPON *** COMPANY ARRIVAL ***S WASNT INSIDE OF *** AS REQUESTED BY ME. I HAD TO WAIT TIL THE NEXT DAY FOR A SPARE *** TO BE BROUGHT TO ME. **** TOLD AN AQUAINTANCE HE HAD PUT THE *** IN THE *** BUT HAD PREVIOUSLY TOLD POLICE HE GAVE IT TO THE YOUNG LADY WHO CAME INSIDE TO PAY THE **** NEITHER OF WHCH WAS TRUE. THE NEXT DAY THE *** WAS FOUND IN BACK SEAT IN SEATBELT CLAMP.

    Local BBB

    BBB in Western Michigan

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