Business ProfileforDelta Dental Plan of Michigan

If I could give 0 stars, I would. Delta Dental is the worst insurance company I've ever dealt with. If you are a ******** that works in the **, do NOT opt for insurance with this company. I've been waiting over 6 months to be reimbursed for my dental cleaning which has been consistently denied because they can't read the ******** procedure codes. The first claim I submitted, which also took over 6 months to be approved after initially being denied, was eventually approved with ******** codes so how does this next claim get denied?? I was told by multiple representatives that there are employees on staff who know how to convert the ******** procedure codes to their ******** counterparts, so who's not doing their job?? I've called so many times in the last 6 months to resolve this and not one person has been able to help. Logically, you would think they would just look at the first claim and process the second claim the same way. I've never felt so absolutely defeated dealing with customer service. I had one customer service representative who just hung up on me after I asked to speak with a supervisor about the issue. I honestly just want to be reimbursed for my dental cleaning (coverage which I pay into!!), and to get a new dental insurance provider. This is not worth the headache to have to call multiple times everytime to submit a new appeal.

Delta Dental Plan of Michigan, **** (DDMI) considers this consumer review to be important and utilizes every opportunity to identify the consumers concerns. However, the consumer review appears to be directed to the wrong company. We do not believe this review relates to a member of DDMI. Thank you.