Business ProfileforLightRx

Last year I went to LightRx to get some laser treatment for my face. They ended up telling me they had a special if I paid x** amount then I'd get discounted ***** and laser treatment. So I paid upfront around 500 for the services. Didn't know it was a "membership". I used two services but never went back for additional services because their treatments were not up to par with other companies. On Friday Sept. 27th, 2024 my cc got charged $350.00. I call the ********** location Monday Sept. 30th to as ask what this charge was for as I had not been there for any services in the last 8 months and the lady explained it was a membership charge. I said I do not want to be a member and she told me she will cancel my membership and I should see a credit within 2 weeks. I called after 2 weeks and again was told to wait another two weeks. I called 11/4 as no credit was given and was told by ****** that I needed to contest it with my cc. I asked to speak to a manager and transferred me to ******** who told me she would email HQ to see what the delay was to getting my credit. She assured me she would email them and copy me, but as of 11/5 no word on my credit. I just want them to reverse my charges before my cc payment date which is due mid November.