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          Find a Location

          Betten Chevrolet GMC Cadillac has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Betten Chevrolet GMC Cadillac

              2474 Henry St Muskegon, MI 49441-3022

            • Betten Chevrolet GMC Cadillac

              5710 Holton Rd Twin Lake, MI 49457-9323

            • Betten Chevrolet GMC Cadillac

              PO Box 1486 Muskegon, MI 49443-1486

            Business ProfileBetten Chevrolet GMC Cadillac

            New Car Dealers
            Multi Location Business

            Current Alerts For This Business

            Alert:
            The BBB has noted that the State of Michigan's Secretary of State's office history includes a disciplinary action placing this company's license under probation. The BBB was unable to get a copy of the complaint details. The license, issued 10/5/2022 will expire 12/31/2024. 
            For more details, consumers may request a FOIA report by contacting the Michigan Secretary of State at this email: MDOS-FOIA@Michigan.gov
            Alert:
            The BBB has noted that the State of Michigan's Secretary of State's office history includes a disciplinary action placing this company's license under probation. The BBB was unable to get a copy of the complaint details. The license, issued 10/5/2022 will expire 12/31/2024. 
            For more details, consumers may request a FOIA report by contacting the Michigan Secretary of State at this email: MDOS-FOIA@Michigan.gov

            Additional business information

            Additional Info:
            Betten Baker Automotive Group also owns Shoreline Motors, Betten Hyundai, Betten Baker of Big Rapids, Betten Chevrolet GMC Cadillac, Betten Baker Chevy Buick Pontiac, Betten Baker Honda, Betten Baker Chrysler Dodge Jeep Ram and Betten Baker GMC and separate reports are available for all these companies.
            See all additional business information

            Contact Information

            2474 Henry St

            Muskegon, MI 49441-3022

            Get Directions
            Visit Website
            (231) 755-3711

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Betten Chevrolet GMC Cadillac offers new car sales, used car sales, and auto services.

            Products & Services

            Betten Baker Automotive Group also owns Shoreline Motors, Betten Hyundai, Betten Baker Chevy Buick Pontiac, Betten Baker of Big Rapids, Betten Baker Honda, Betten Baker Pre-Owned, Betten Baker Chrysler Dodge Jeep Ram and Betten Baker GMC and separate reports are available for all these companies.

            Business Details

            This is a multi-location business.

            Find a Location

            Betten Chevrolet GMC Cadillac has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Betten Chevrolet GMC Cadillac

                2474 Henry St Muskegon, MI 49441-3022

              • Betten Chevrolet GMC Cadillac

                5710 Holton Rd Twin Lake, MI 49457-9323

              • Betten Chevrolet GMC Cadillac

                PO Box 1486 Muskegon, MI 49443-1486

              Location of This Business
              2474 Henry St, Muskegon, MI 49441-3022
              BBB File Opened:
              12/7/1983
              Years in Business:
              41
              Business Started:
              2/1/1983
              Business Incorporated:
              1/11/1983
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Betten Baker Used Cars - Twin Lake
              • Betten Chevrolet, Inc.
              • Betten Baker Pre-Owned
              Business Management
              • Mr. John Knaggs, General Manager
              • Maria Secord, Social Media Coordinator
              Contact Information

              Principal

              • Mr. Bryan Betten, President

              Customer Contact

              • Mr. Bryan Betten, President
              • Mr. John Knaggs, General Manager
              • Maria Secord, Social Media Coordinator
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/21/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On October 14th, I purchased a 2007 Cadillac STS and next day I went to get insurance on the car. I picked it up and drove it home. The next day I drove it to work and when my shift was done I couldn't start my car and got a jump. I bought a battery and drove it home. I took a shower and left. It didn't start and sat ever since October 16th. I called Franky the salesman that sold me the car his cell number is **********. He told me that he was having issues starting the car. What the car is doing is draining the battery and when it's off the accessories are staying on on the dash. I want this fixed. The used car manager told me on October 21st that I didn't pay a higher price car and their is nothing they can do. I told him about the 24 hours lemon law and he was unaware of the law. He told me once I drove it off the lot, it was my responsibility.
              Read More
              Read 13 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Thomas G

              09/07/2024

              Brought my car in 9/3/24 for rough idle. Advised diagnosis would take 24/48 hours and cost $175. Seventy hours later I called and was told it could cost "around a thousand" to fix. 9/6 I authorized work via telephone, was told brakes measured low and oil change was needed though I had changed it myself in August!When I went to retrieve the car 9/7 I was surprised to learn the dealer did not accept checks (later okayed) and that the four sparkplugs replaced for $23.70 EACH had not been saved for me. I had no way of knowing they would be replaced. Likewise the two $67.87 replaced "sensors" had not been saved for me, this in apparent contradiction of the intent of what I believe to be state law. Total bill came to $1024.45 for a tune-up! I wish I had know of Betten's one star rating, but I trusted them as I drive by there every day and hadn't heard any negative word-of-mouth.
              Read 3 More Customer Reviews

              Local BBB

              BBB in Western Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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