Business ProfileforNational Transmission

Drove our 2010 GMC 2500 HD Diesel into National as the truck drove just fine until it got good a warm & then it didn't seem to know how to go or how to change gears. told *** we didn't know if it was electronic or the actual transmission because when it wasn't "confused" it drove just fine. He said they check it out. After almost two weeks he finally told us the ****** needed rebuilding and cost *****. to *****. ****. He was the pro. Another almost 3 weeks later it was finally done. 1st trip out to go shopping. We drove 7 miles, enough for the truck to get warm & guess what? It did the same exact thing. we PAID ***** for nothing. We drove slowly, because that's all it could do, back to National and left it. Asked them to please fix it this time. Two weeks later we had to pay ******* for a module that it now needed but didn't need before. When we brought up the 4 grand we paid for nothing he said, that had to be done because the gears had gotten all chewed up. That was a crock of bull pucky because the ****** was just fine when it was cool. Okay I know ***** view is probably along the lines of he rebuilt the transmission, we had to pay for it. He changed a module, we had to pay for it. My argument is simple. If *** had done his job correctly in the first place, he wouldn't have rebuilt it and we wouldn't have had to pay him *****. The first phone call with him and the following phone calls with him were always, "We'll check it out." He didn't check it out. He made an assumption that cost us dearly. He also made it clear that without paying for it we would not get our truck back. We needed the 2nd ***** repair. The first repair we didn't and while I don't believe we should have to pay a ***** for that repair as he did not do a proper diagnosis before he started work I know that he did work and perhaps we split the cost of that first repair. He keeps ***** to cover the work he did and we get ***** back to get some compensation for the unneeded work.