ComplaintsforFraser Engine Manufacturers

Engines

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Initial Complaint
09/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a reman engine and it stopped running correctly. Fraser is not returning phone calls and text messages from auto shop that installed the defective engine and won't return my phone calls or emails
Business response
09/20/2024
***,

We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have.
The Vice President of our company will be reaching out to you later today to solve this issue.

We value your feedback and will use it to improve our service going forward.
Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.
Customer response
09/20/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details heIre:] it has been so long since I had my VEHICLE. When the first engine went BAD, I did what anyone else would DO, I contacted the company and their first response was a "TECH" WOULD REACH OUT TO ME WITHIN 48 HOURS, PHONE RECORDS WILL SHOW, THAT I DID IN FACT CALL FRASER ENGINE COMPANY THAT FIRST TUESDAY AFTER ENGINE STARTED MAKING LOUD METALLIC NOISE THE CHECK ENGINE LAMP
BBut no TECH ever called, then that Friday I called FRASER and they told me I had to get VEHICLE to shop that replaced the engine, so that same day I had truck towed there. It took approximately 24 days before FRASER engine company provided a REPLACEMENT engine. The REPLACEMENT ENGINE went BAD while the MECHANIC was out on road test with truck. Now the truck has spent approx 9 days sitting at AUTO shop that installed the REPLACEMENT engine, and still sits there today unusable. No decision has been rendered by FRASER engine company on what to do next. Approximately 35 days without a vehicle!
Regards,

*** *****
Business response
09/23/2024
***,
I'm not sure why your are saying that you never received a phone call. It looks like one of my warranty **** spoke to you on Friday. My tech support team is working to try and get this resolved for you ASAP!
If this is not acceptable to you, please reach out to **** at ************** / Ext:101.
As I previous stated we will do whatever we can to try and make this right.

Thanks!

Customer response
09/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

*** *****
Initial Complaint
09/10/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *** management services I do not have a contract with *** management services they did not provide me with original contract as requested
Business response
09/11/2024
***,

We are sorry to hear that you have had a negative experience with our company. With that being said, we are not really sure what you are referring to.

We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have.
The Vice President of our company will be reaching out to you later today to solve this issue.

We value your feedback and will use it to improve our service going forward.
Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.
Customer response
09/17/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have a negative credit report on my credit history from d.b.a. *** management services if business is unaware of this report then I ask that this negative report be removed immediately thanks thanks again

Regards,

***** ***
Business response
09/17/2024
We have no idea who *********************** is nor do we have any affiliation with this company.
If you have any questions or concerns please contact us right away.
Fraser Engines / **************
Thanks!
Initial Complaint
09/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
4-10-24 purchased engine, core pickup 5-6-24 fresher engines and transmission ******************************************** The problem is after many phone calls to ******* ***** *********** core refund rep. ******* does not answer the phone or respond to my message. My account with Fresher is paid in full. $370 core charge refund is part of the contract. Did I give enough information, can the BBB help. I didnt receive the core charge refund. I received no response from the business. Please respond to this complaint. ***** ****** ********** **********
Business response
09/11/2024
*****,
This is not Powertrain Solutions.
I'm not sure why you're leaving our company a complaint. We did not sell you a product or charge you any money.
Please contact the company you purchased your product from.

Thanks!
Initial Complaint
08/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sold me a "rebuild" that wasn't. Was like they just painted it and sent it out. After having to spend over $2,000.00 additional to have local mechanic replace timing chain and sprockets that were old and worn, took me months to get through their painful warranty process. I'm still waiting for a check and I purchased the engine in February.
Business response
08/12/2024
***,

We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have.
The Vice President of our company will be reaching out to you later today to solve this issue.

We value your feedback and will use it to improve our service going forward.
Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.
Customer response
08/12/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I waited until end of business day but received no contact from Fraser. This is typical for them, this continues on and on without resolution.

Regards,

*************************
Business response
08/13/2024
We are sorry we couldn't reach you yesterday. **** was not in the office.
I will make sure he reaches out to you as soon as he returns to the office.
Thanks!
Customer response
08/18/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I still have not received check. Once I do, I'll close this as resolved.

Regards,

*************************
Business response
08/19/2024
***,
I'm not sure why you are saying that you haven't heard from anybody. We spoke on Friday evening.
Per our phone conversation, this issue has been resolved.

Thanks!
Customer response
08/19/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I did not say I didn't hear from anyone. I said I had not received check. This has been issue all along. You said check was sent out day before we talked, but still no check. Can't believe anything you tell me.
As I have said numerous times, when I receive check, this will be closed.
Regards,

*************************
Initial Complaint
07/11/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On July 1, 2024 I bought and engine from Fraser company for $5,115.97 it was to be delivered on Monday July 8, 2024 between 12-4 and then I got a call in the morning from the delivery company and they said that they needed to reschedule my appointment for tuesday July 9, 2024 between 11-3 because they did not get my order yet. so we waited and on tuesday I did not get my order so I call the delivery company and they said they did not get my order at all. so I called Fraser to ask where my order was and the lady on the phone said she did not know so we ask to speak to a supervisor and he did not care where my order was and did not give me and anwser of where my order is so I ask him to give me a refund and he said NO !! and became very rude and disrespectful and cussed me out he also threaten me that if I used my credit card company to get my refund he would drag me to ******** and *** my a** the man that we spoke to said he was the son of and his wife was the attorney of the company.
Business response
07/11/2024
*****,

We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have.
The Vice President of our company will be reaching out to you later today to solve this issue.

We value your feedback and will use it to improve our service going forward.
Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.
Customer response
07/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

*********************
Customer response
07/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
06/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 1 2024 I applied for financing for an engine from Fraser Engines. I was approved. But I never placed an order. Never placed an order. Never recieved any services or goods. But the financing was funded to Fraser Engines through a finance company they use called Pay Tomorrow. Pay tomorrow says Fraser has to cancel the financing because we didnt receive any services or goods. It is now June 24th and Fraser Engines has not canceled the financing so they have $4000 dollars for nothing. We just need help getting them to cancel the financing because again. We never placed the order and never recieved anything.
Business response
06/24/2024
*****,
This has already been taken care of with Pay Tomorrow and the refund has been processed. Please feel free to reach out to our accounting department if you have any questions or concerns.
We apologize for any inconvenience this has caused you.
Thanks!
Initial Complaint
06/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 01/09/2023 I bought a fraser advantage 5.7 hemi with a no fault warranty in the warranty it says the first long block engine replacement is free. We'll on 05/20/2024 my head gasket blew causing it to overheat and coolant and oil mixing. In doing so it damaged the radiator oil cooler water pump and thermostat. I called asked them if it would be covered due to the fact that it was caused by the engine failure I was told yes. Come today and they say they are only covering 2500 of a 6000ish dollar repair cause they say the other parts aren't covered and they are only covering the labor at 95 a hour while most shop charge anywhere above 120 to 200 a hour. All I'm asking here is for the warranty to do what it actually said cause it's the only reason I bought from them and paid the extra 350 dollars for the no fault warranty I just want it all done and over with cause it's the sole vehicle in the house and my wife has medical problems and I'm active duty.
Business response
06/19/2024
******,

We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have.
The Vice President of our company will be reaching out to you later today to solve this issue.

We value your feedback and will use it to improve our service going forward.
Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.
Initial Complaint
03/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My wife (*************************** ) ordered a 3.7 for her 2002 Jeep Liberty thru **** and his crew at ******************** ( ***************************. ********** ******** ***** phone: ************ )round the end. March. ******* engines sent the wrong year engine, yes it matters as the cam and crank rings are different for all other years. Now the customer service department refuses to respond to multiple emails and phone calls. Buyer beware, this company, Fraser will take your money and run. On a added note ***** is a 66 year old woman on disability, so her fund are very limited,
Business response
03/29/2024
*****,

We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have.
The Vice President of our company will be reaching out to you later today to solve this issue.

We value your feedback and will use it to improve our service going forward.
Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.
Initial Complaint
01/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company refuses to honor my warranty claim, never answer phone in warranty department and lacks integrity. I purchased an engine 12/2023 it failed with less than 400 miles. *** engine blew up on 12/31/2023. I filled a claim on 01/03/2024 and has yet to be resolved
Business response
01/23/2024
*****,

We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have.
The Vice President of our company will be reaching out to you later today to solve this issue.

We value your feedback and will use it to improve our service going forward.
Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.
Initial Complaint
11/01/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a rebuilt engine with extended warranty from Fraser in May. I requested the option to include an oil pan but Fraser indicated they did not have one in stock. After engine was delivered the auto shop doing the installation confirmed the factory GM oil was not available anywhere in North America. I called Fraser and they recommended we use an after market oil pan, which we did. I still have the text from Fraser with the link to the aftermarket oil pan that was installed.Upon initial start up there was a loud noise from bottom end. The warranty company requested the oil pan be removed which requires the engine be removed from the car.Removal of the oil pan confirmed there was contact between **************** connecting rods used in the engine and the aftermarket oil pan and that they would not cover anything under warranty as they believe the issue was caused by using the aftermarket oil pan Fraser recommended we use.Fraser sold me an engine they knew no factory oil pan was available for and when I used the one they recommended refused to cover the warranty claim that resulted from using it. Ive paid for a Fraser Advantage engine, paid to have it installed and removed, installed $1,200 in peripheral components that will all have to be purchased new again and have never had a working engine for a single day.
Business response
11/02/2023
*******,

We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have.
The Vice President of our company will be reaching out to you later today to solve this issue.

We value your feedback and will use it to improve our service going forward.
Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

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ComplaintsforFraser Engine Manufacturers

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