Business ProfileforFraser Engine Manufacturers

Don't buy from them. They are a ripoff! Bought a motor at the end of April it didn't get delivered until June. From day one the motor had nothing but probably. There's a lady in warranty that is a straight nightmare. She is rude and disrespectful. My truck stayed at my mechanic's shop from June to September because of all the parts and testing they wanted him to do until they finally decided to send a 2nd motor. When I finally got my truck back and called Fraser warranty department Ms. *********** got real angry and said they was on paying ***** dollars an hour to my mechanic for everything that their tech had my mechanic do. So they racked up thousands of dollars with all their testing, part swapping, pictures and documentation and paid only a ******* towards the bill. The lady in the warranty department said take it or leave it. I told her I wanted to speak to a manger and she said she was the manger and told me she wasn't going to pay me anything that I can take it up with corporate and she hung up on me. I get a call 15 minutes later and it's someone from fraser saying that the lady said I threatened her. I never did. I told him to play the tape. Sorry 1st I'm out of a vehicle for 4 months then I'm out of thousands of dollar and now this crazy lady is telling lies to cover up her rude, disrespectful and childish attitude. Worse company i ever used. You guys should have done the right thing and paid for the parts,testing and installation of the 2nd motor. And no mechanic shop charge ***** an hour in American. That's an insult to their craft.

Subject: Response to Ticket Number 72 192 Dear BBB Readers and Mr. ******* appreciate the opportunity to address the concerns raised in ticket number 72 192 from the FRASER legal department.First and foremost, we would like to clarify that we believe Mr. ****** claims are grossly exaggerated. The engine replacement he is referring to was conducted by a service provider that, unfortunately, does not employ certified technicians or operate as a licensed repair center. This is a significant issue that undermines the quality of service that should have been delivered.Specifically, regarding the 2005 **** Expedition with a 5.4 engine, we want to highlight that *** manufactures the high-durability motors for this model. While we agree that Mr. **** should not have experienced any issues, we believe the problems stemmed from improper installation. Additionally, Mr. **** declined the option to add labor coverage during our recorded conversations, even after being offered several times. He stated he was planning to get rid of the vehicle, which is a critical detail in this situation.Despite these challenges, we empathized with Mr. ****** situation and took the initiative to cover $1,100 in costs, even though he did not have labor coverage. It is also important to mention that Mr. **** failed to register his warranty paperwork, which automatically voided his warranty ********* FRASER, we have been proudly serving our customers since 1961, and we maintain an A+ rating with the Better Business Bureau. This esteemed rating reflects our commitment to excellence and customer satisfaction. It is essential for readers to understand that the BBB would not grant us this rating if we were not a reputable company. We urge everyone to consider that while online reviews can influence perceptions, they do not accurately represent our dedication to quality service and customer care. We strive to operate with integrity and transparency, and we regret that misinformation may lead to misunderstandings.Thank you for your attention to this matter. We remain committed to providing exceptional service and appreciate your understanding as we navigate these challenges.Sincerely, Fraser Engines ****************