Business ProfileforCiena Health Care Management, Inc.

I am writing to express my grave concerns regarding the care my mother received at *************************************** during her two-year residency. My mother endured significant neglect, which I believe contributed to her passing.The staff at *************************************** exhibited a consistent lack of compassion and professionalism. My mother was often left to soil herself, with staff instructing her to "go in her pants" instead of providing assistance to the toilet. The therapy department frequently reported that she was refusing to cooperate, despite her Alzheimers, fear, and confusion. This led to a rapid decline in her mobility, resulting in frequent falls due to being left unattended in her room.My mothers nutritional needs were also neglected. She was regularly found in clothing soiled with urine and feces.The pervasive smell of marijuana in the parking lot and the sight of staff smoking in their cars were further indicators of the unprofessional environment.Despite numerous complaints to leadership, the issues persisted. Just before I was able to transfer her to another facility, my mother fell ill, and I was not informed until days later. She was sent to dialysis in a slumped-over and minimally responsive state, with staff claiming she was just tired. Dialysis promptly sent her to the hospital, where she was diagnosed with a serious infection and severe skin breakdown from prolonged exposure to urine and f**** Tragically, she never recovered and passed away three months later.As a registered nurse and former director of nursing with dual master's degrees nursing and health administration and currently completing my doctorate in health administration, I have a thorough understanding of what constitutes quality clinical care. ****** Healthcare failed to meet even the most basic standards of care, and their neglectful practices should be thoroughly investigated to prevent further harm to other residents.DO NOT SEND YOUR LOVED ONE HERE!

Thank you for submitting your concerns to the BBB. As our company's Compliance Officer, I take all concerns reported very seriously. Our company strives to provide the best care in the industry. We will review your concerns with the facility leadership and determine a course of action.