Business ProfileforGreenkeepers Lawn & Landscape

In February 2019, BBB investigated Titan Seasonal Services’ business practices. This investigation was prompted by a pattern of complaints surrounding failed delivery of services along with not honoring customers request for a refund when work is not performed. BBB attempted to reach out to the company via mail, telephone and email. After multiple requests to the business for further information on noted customer service, agreement standards and refund policy issues, the company failed to respond to BBB. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to contact legal counsel and/or MI Office of the Attorney General Consumer Protection Division at: www.michigan.gov/ag

Michigan Attorney General vs. John & Michele Church

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven. 

 

On December 21, 2023, the Michigan Attorney General filed a complaint in 6th Circuit Court in Oakland County. Charges filed allege John and Michele Church and their various business entities and aliases are in violation of the Michigan Consumer Protection Act (MCPA) and 2018 Assurance of Voluntary Compliance (AVC). 

 

According to the Attorney General's complaint, John and Michele Church offered residential snow removal, lawn care, and landscaping services in the Detroit area through incorporated business entities Metro Mow ‘N Snow, LLC, The Snow Guys, Inc, and John Church’s Snow Service, Inc. The pair also operate several non-incorporated business entities Farmington Mow N Snow, Snow Guy Enterprises, Titan Seasonal Services, Friendly Neighborhood Lawn Service, Friendly Lawn Care, Friendly Lawn & Snow, Lawn & Snow King, Greenkeepers Lawn & Landscape, North Star, Blue Jay Outdoor Services, and Mike’s Best. John Church sometimes uses the alias “Jack Flack”.

 

The complaint alleges the Churches breached terms of the 2018 AVC, continued to engage in unfair and deceptive business practices, including inducing consumers to pay in advance for services that were never started or only partially completed. The complaint further alleges failure to fulfill refund requests, gross misrepresentation of the scope and quality of work being offered, and misleading consumers as to their legal rights to post and publish honest reviews and/or file complaints about the services and conduct of the defendants.  

 

The lawsuit seeks to dissolve all companies owned and operated by John and Michele Church and permanently enjoin them from working for any business entity that involves snow removal, lawn care, or landscaping services.

 

This matter is pending. Please see the Attorney General’s press release here.