Business ProfileforFlagstar Bank

I opened up a ** online as there aren't any branches near me. Closing out a ** was more difficult than all of the other banks I have ever dealt with. It took several days to even get a response via the message center. I was asked to provide name, address, acct #, and phone number which I promptly did. The next day, I was asked to provide the exact same information again. I provided the same information again only this time I called their customer service number to confirm they received it. I was asked to send the exact same information again! This is now the THIRD time I responded to the request!! After all that, the customer service agent said the person who could confirm that they received my message, was out for the day. So, there is only one person who could view messages from the online portal, and they were out for the day?? The agent said it may be three or so business days to get a response! It is Friday so now I am looking at waiting another 5 days to even get confirmation that they received what they need. In the meantime, the ** is closed out and not accruing interest, yet they are conveniently holding on to my money. It is costing me as they are tying up my funds without paying interest so I will avoid using this bank in the future no matter how attractive their rates are.

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