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Find a Location

Genz-Ryan Heating, Cooling, Plumbing & Electrical has 1 locations, listed below.

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    Business ProfileforGenz-Ryan Heating, Cooling, Plumbing & Electrical

    Heating and Air Conditioning
    BBB accredited business

    Additional business information

    Additional Info:
    2016 Torch Awards Winner
    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Dept. of Labor and Industry Consent Order

    On February 26, 2021 the business entered into a Consent Order with the Minnesota Department of Labor and Industry (DLI). The Consent Order settles allegations that the business violated Minn. Stat. 326B.082, subd. 11 (b) (1) (9) and 326B.36, subds. 1 and 4 (2020). Under terms of the Consent Order, the business agreed to ensure all required permits or electrical inspection are submitted before work begins in Minnesota, all necessary corrections are made in a timely manner, all employees, subcontractors and independent contracts performing electrical work for the business are registered and properly supervised or are appropriately licensed.

    Then on April 6, 2022, the business entered into a second Consent Order with the Minnesota Department of Labor and Industry (DLI). The second Consent Order settles an investigation that on March 11, 2022, DLI investigated  allegations that the business again failed to obtain a required permit or request for electrical inspection and failed to ensure that its 'Responsible Licensed Individual' was either an owner, officer, or W-2 employee of the business. Under the terms of the 2022 Consent Order, the business shall ensure it submits all required permits or requests for permits before beginning electrical work in Minnesota, will schedule all inspections in a timely manner and ensure all employees, subcontractors and independent contractors performing electrical work are either actively registered and properly supervised or appropriately licensed.  The business shall pay a $2000 penalty from the 2021 Consent Order and pay an additional penalty of $3000 with a $5000 penalty stayed on the condition they comply fully with the terms of the 2022 Consent Order.

    The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to this link.

    See all additional business information

    At-a-glance

    Customer Reviews

    4.21/5stars

    Average of 169 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/8/2009

    Years in Business: 74

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Genz-Ryan offers service for plumbing, heating, air conditioning, air duct cleaning, electrical, remodeling and indoor air quality.

    Products & Services

    Boilers, Heat Pumps, Ductless Heating and Cooling Mini Split Systems, Air Conditioning Systems, Air Cleaners, Air Purifiers, Humidifiers, Garbage Disposals, Toilets, Sump Pumps, Water Softeners, Boilers, Hydronic Boilers, Air Conditioners, Hybrid Systems, Monthly Maintenance, Air Conditioners, Thermostats, Air Handlers, Air Cleaners, UV Germicidal Lamps, Water Heaters, Toilets and Fixtures, Garbage Disposals, More

    Business Details

    Location of This Business
    2200 Highway 13 W, Burnsville, MN 55337-6024
    BBB File Opened:
    4/1/1988
    Years in Business:
    74
    Business Started:
    12/28/1949
    Business Started Locally:
    12/28/1949
    Accredited Since:
    5/8/2009
    Number of Employees:
    120
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Jon Ryan, Owner
    • Jeff Dehler, Director of Customer Relations
    • Michelle Schmitt, Marketing Manager
    Contact Information

    Principal

    • Jon Ryan, Owner
    • Jeff Dehler, Director of Customer Relations

    Customer Contact

    • Jeff Dehler, Director of Customer Relations
    Additional Contact Information

    Fax Numbers

    • (952) 767-1900
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    169 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donna G

    5 stars

    08/23/2024

    Jacob B. was very good and worked hard. He really did a good job cleaning up too ! Donna Gildemeister

    Genz-Ryan Heating, Cooling, Plumbing & Electrical Response

    08/25/2024

    Thank you so much, *****, for your kind words and positive feedback! We're thrilled to hear that ***** provided excellent service and ensured everything was cleaned up to your satisfaction. We strive to deliver top-notch service to all our customers, and it's wonderful to know we met your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

    BBB reports on known marketplace practices.

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