Business ProfileforTactacam

Last October in 2023 I originally had an issue with a camera not sending photos. I paid for the subscription monthly, noticed no camera check in or pictures so I removed the camera and contacted them to let them know I was having an issue. I received some responses but it was all the same scripted nonsense with very little help. Its the same song and dance over and over. They suggested replacing the battery tray, at my expense. I did that and the camera finally would turn on again (it had stopped even turning on) but once placing it in the field it still would not send photos or update. Being as it was the middle of deer season I just gave up. Then this July when I tried to get my cameras back on the farm I tried for help again. It is now September and I am STILL waiting to get a resolution. "is it the memory card". "is it the batteries". Can you activate it to a cell plan so we can try to connect to it. So much nonsense with no resolution. I have answered all the same troubleshooting from the last interaction and they respond, usually 2 days later with the next question in sequence. The SAME question I already answered previously. Like 6 weeks trying to get them to give me an RMA to just look at the darn camera. Either they are going to do that or they are not. I just want an answer. Either way at this point, I'm fed up with the quality and the customer service to a point I'll just look to a competitor. It is just not worth the headache anymore not to mention loss of time and money trying to get this silly camera working.