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          Find a Location

          CarHop Auto Sales & Finance has 65 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CarHop Auto Sales & Finance

              5417 Lakeland Ave N Crystal, MN 55429-3116

            • CarHop Auto Sales and Finance - Colo Spgs

              1401 S Nevada Ave Colorado Springs, CO 80905-7428

            • CarHop Auto Sales & Finance

              10061 Central Ave NE Blaine, MN 55434-3545

            • CarHop Auto Sales & Finance

              3511 Highway 13 W Burnsville, MN 55337-1719

            • CarHop Auto Sales & Finance

              5417 Lakeland Ave N Crystal, MN 55429-3116

            Business ProfileCarHop Auto Sales & Finance

            Used Car Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5417 Lakeland Ave N

            Crystal, MN 55429-3116

            Visit Website
            (800) 600-7013

            Customer Reviews

            1.08/5

            Average of 85 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            235 complaints closed in last 3 years

            81 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            According to information provided by Car Hop Auto Sales and Finance, this company offers automotive financing and car sales to people with special credit needs.

            Business Details

            This is a multi-location business.

            Find a Location

            CarHop Auto Sales & Finance has 65 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CarHop Auto Sales & Finance

                5417 Lakeland Ave N Crystal, MN 55429-3116

              • CarHop Auto Sales and Finance - Colo Spgs

                1401 S Nevada Ave Colorado Springs, CO 80905-7428

              • CarHop Auto Sales & Finance

                10061 Central Ave NE Blaine, MN 55434-3545

              • CarHop Auto Sales & Finance

                3511 Highway 13 W Burnsville, MN 55337-1719

              • CarHop Auto Sales & Finance

                5417 Lakeland Ave N Crystal, MN 55429-3116

              Headquarters
              5417 Lakeland Ave N, Crystal, MN 55429-3116
              BBB File Opened:
              8/13/2001
              Years in Business:
              28
              Business Started:
              1/1/1996
              Business Started Locally:
              1/1/1996
              Business Incorporated:
              1/1/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • UAC/CARHOP
              • Interstate Auto Group
              • CarHop
              Business Management
              • Eric Wanek, Compliance Director
              • Don Griffin, President
              Contact Information

              Principal

              • Eric Wanek, Compliance Director

              Customer Contact

              • Eric Wanek, Compliance Director
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              235 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Carhop offered to settle my loan for half of the remaining balance. I'd be foolish not to accept. So I agreed to the new terms and was given 6 months to pay off the loan with a monthly payment of $270. I paid this every month and on time. They have reported that my payment is late for the last 6 month destroying my credit. They have falsely reported. When I called they expect me to jump through a ton of hoops to resolve it and claim because it is a reduced amount the payment is considered late until paid in full. If I had known this was the terms I would not agree. This feels like they are trying to force me to purchase my next vehicle from them by making them the only ones to accept my credit.
              Read More
              Read 234 More Complaints

              Customer Reviews

              85 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Janaya B

              11/06/2024

              Purchased from Carhop a few months ago, was desperate, have a 1 year old and just recently moved so went through a bit of a financial hardship. The account manager ****** ***** is very rude and unprofessional. He was emailing me very hostile and asking me why he has to wait a specific date when I told him Im going through a hardship and will pay a specific day so Im fully up to date. I got tired of emailing him so I called, he told me if Im not going to make any payments to bring the car back (which I have been making payments) and when I told him about my hardship before he said okay.. so whats next Im still a customer and still pay for the vehicle. I feel very disrespected and cannot believe this the way car hop speaks to their consumers. I guess when you cant go to a traditional car lot you have to deal with terrible customer service.

              CarHop Auto Sales & Finance Response

              11/08/2024

              Hi ****** - We take customer service very seriously so we appreciate you taking the time to send your feedback.  It appears you spoke with a CarHop Finance Manager on November 7th and came to a resolution including plans for next steps.  If you have further questions, please continue to work directly with CarHop staff or email ********************************** and a helpline representative will contact you back within 48 business hours. Thanks, CarHop.
              Read 84 More Customer Reviews

              Local BBB

              BBB of Minnesota and North Dakota

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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