Customer ReviewsforCambria

SOMETHING TO BEWARE OF: It's hard to get pictures of these white spots (oh I guess images can't be uploaded her), but when I first saw them (and there are more) I thought they were paint drops from painting the ceiling, but they were not. They are embedded within the stone. I complained to the Bathroom Store (Winsupply Schenectady) and they contacted Cambria who insisted these were natural spots in the stone. Winsupply had no idea this was even possible. Certainly none of the displays or samples I saw had spots. I had a hard time accepting this as they look so man made. I the spoke to a Cambria customer service person who also insisted on the same thing. Needless to say I am pretty depressed about this - brand new and it looks like my counter isn't clean! BE FOREWARNED.

Ms. **************** you for making us aware of your concerns.

A Cambria representative will be in touch with you so we may coordinate a site visit to evaluate your installed Cambria.

A representative from Cambria did come to look at my bathroom vanity quartz counter after this complaint. Cambria still said that the white spots are "natural." I stand by my original opinion that pure white perfectly round spots do not look natural in the off white/tan quartz. The spots look like someone sprayed or spilled something on the quartz. Like little bleach spots. So again, I repeat my complaint and warning, if you buy this product be aware this may happen to you and then you are stuck with it.

Ms. ***************** are sorry to hear you are not pleased with our review and findings regarding your installed vanity.  A technician visited your home to evaluate your concerns, and confirmed the ********** product installed in your home is very much representative of and exhibits the intended aesthetics of the design.


If we may be of further assistance please feel free to contact us as 1-866-Cambria. 

We selected Cambria for all of our countertops and bar areas over 12 years ago.Best choice ever! We entertain frequently and,still get so many positive comments from ********************* more than the compliments,I love not worrying about durability & maintenance.Definitely helps create an easy & relaxed atmosphere. LDK in ******,**

Thank you LDK in ****** for taking the time to share your positive experience on your countertops with us.

We are thrilled you have enjoyed your countertops for the past 12 years with your family and friends!

Thank you for being a Cambria customer and please let us know if we can be of service to you in the future.

Cambria does not stand behind their product or their warranty, so all I can do at this point is warn others. I spent $15k to replace all my kitchen marble with Cambrias Matte ********* quartz, which is white with black veining, mainly because I wanted it as a gorgeous backsplash for counters and rangeas shown on the Cambria website. Within a month of infrequent oven use, the area behind the range started yellowing. I constantly washed it, but within a year it was permanently yellowed. When I asked for it to be cleaned or replaced under their much-touted lifetime warranty, they said it was not their fault but the fault of the installer for installing it behind a range. The rep said Cambria has a love-hate relationship with heat and cannot in fact be used behind a range or stove. When I later pointed out how many many times the quartz is shown installed exactly like this on their website, and how the site explicitly pushes it as the perfect statement for your kitchen walls behind a range, they never answered another email or call from me. Similar complaints here and on review sites prove they are well aware of the problems with Cambria and heat but continue to sell it for use behind stoves. You have been warned.

We are sorry to hear that your backsplash has been damaged and you are dissatisfied with our findings on this matter. Our Regional Business Manager has reviewed the situation and spoken with your fabricator, Smokey Mountain Tops, as a follow up to us becoming aware of your situation. During our review, we did not find any indication this damage is the related to the production of the material. Cambria is a very durable quartz product, however, it can be damaged when the product is exposed to sudden or rapid change in temperature or the direct transfer of heat from cooktops and ranges. The stove manufacturer provides helpful information in the installation manual pertaining to the concern with heat transfer to the countertop or wall treatments such as a backsplash. This information is helpful when designing your space.In review of our marketing, we do not share your perspective that we are misleading in the promotion of using Cambria successfully in a backsplash application. Discoloration is not a manufacturing defect; it is damage and which is not a warrantable item.We thank you for your feedback and apologize this damage happened to your backsplash. Our team is here and will be happy to continue to service you in the future.

In response to Cambria's response. For anyone reading, please see Cambria's website, particularly the homepage and the page called Kitchen Backsplash, where you will see a dozen photos of their light-colored quartz installed behind ranges and cooktops. Their ad copy says, "You can achieve both beauty and continuity with a full-height kitchen backsplash in the same Cambria quartz surface you select for your countertops... Cambria is a maintenance-free, stain- and scratch-resistant material that makes a stunning focal point in your kitchen." Only after it's too late, and your backsplash is stained yellow from normal oven use, do they tell you: "Do not do this in your own home if you actually use your stove." You can decide if that is false advertising.

I had Cambria countertops installed 3/20/2024 and where they meet at a seem they look like two different counters. They should have been cut from the same slab. It's horrible. We bought 3 very large slabs to do our kitchen and I'm mortified by how they look. One of the slabs was chipped on the end and the installer just super glued it back on. I noticed this after the installation. DO NOT USE CAMBRIA!

*****************, We are sorry to hear about your experience and the concerns you have brought to our attention.*****************************, our Director of **************** is sending an email to the address associated with this review so we may learn more about your situation and concerns. Also, please feel free to call ********************** at your convenience at ************.

Install of Cambria countertops was a disaster. I had damaged quartz ( which the installer tried to hide with superglue) , seams did not fit together, oversized sections which had to be recut. Countertop rocks - unstable. And much more!!!!! Contacted Cambria and they refused any remedy. Absolutely unbelievable. DO NOT USE CAMBRIA. *************************

Thank you **************** for taking the time to share your concerns with your installed countertops from your fabricator. Our Director of **************** Services will be contacting you to further discuss your situation and interaction with our service team.

Had my countertops installed at the end of Sept. By Thanksgiving there was a horizontal hairline crack. They are stating it's not a manufacturing defect before they even saw it. Took them until this week to get someone to come out and repair. Repair job is junk, it's discolored and I can still feel the ridge of the crack. Drill makr is visible. Cambria will do NOTHING about it. Rude representatives and horrible customer service. Thoroughly regret my purchase.

Thank you ************** for sharing with us your concerns with the installed countertop. Our Director of **************** has reached out to you to further discuss your situation and experience with our team.We look forward to speaking with you and appreciate you as a Cambria customer.

Im not sure from reading the comments below we are dealing with the same company !! I had my Cambria countertops installed 10 years ago, have raised two teenagers, am an avid party thrower and to this day the counter tops are absolutely fab. I found a little **** on my island and called **************** this week - 10 years after installation. They are coming to take a look at it. Their appointment was confirmed with an email, a picture of the technician and a picture of the car he would be driving. Complaintsnone at all. To potential customers - Feel confident in your purchase of Cambria products. The quality is outstanding and the aesthetic appeal even more so.In my case, I got what I paid for and have no regrets. Congratulations Cambria.An extremely satisfied customer.************

********************, Thank you so much for being a Cambria customer for the last 10 years. We would also like to thank you for taking the time to write such a complimentary review of our services, interaction with the team and experience with our product. We work hard to set ourselves apart by providing what we believe is exceptional customer service to the market. Please know your comments have been shared with our leadership and **************** teams whom you spoke with.Thanks again for being a customer of ours and please do not hesitate to call us for anything that you might need at ************. Best,***************************

I am scared to death to have my kitchen countertops installed!! After reading all these reviews. I wanted something that mimics marble as much as possible and I don't feel like the ********** salesman is being honest about the Cambria products. ***** from ********** also stated that HD ONLY installs Cambria quartz countertops. When I viewed the samples on actual countertops, they didn't have the marble look at all, in fact it looks way too shiny, and the patterns don't mimic in the least like natural marble. They don't look like quality quartz like you would expect from the cost. I think that I better cancel my order before the special-order kitchen cabinets arrive.

Thank you for your reaching out to inform us of your experience in purchasing our product. *********************** our SVP of Sales will be calling you to discuss your experience and further understand what styles you are looking for as we have the largest design palette in the market that comes in both high gloss and a matte finish.

Unfortunately we went to a store that recommended Cambia as top of the line quart. *******, wont stain, wont see scratches. The color is black and over the last 1 1/2 it is dull, spotty, and showing rings. You cant sit anything on it. Its in a kitchen for god sake. We paid over 8k for it, had them come out a couple of times due to scratches but nothing worked. The store where we purchased gave ** $800 back, pennies and Im so disappointed. I will never do quartz again!!!

Thank you for reaching out and we are sorry to hear your past experience with our product has not been pleasant. Our *********************, Regional Business Manager will be calling you to further discuss.