109 Customer Reviews
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Review from Sandra A
1 star11/15/2024
I purchased 2 items from this company. I received them. However, I then received duplicates of these items, which I did not order. I contacted customer service. They told me to return the items at my shipping expense. They made an error and would not even refund the $7.00 shipping cost. I did receive a refund for the item on my credit card. I sent a letter with the returned item explaining my disappointment and frustration with this lack of customer service in handing this situation. I have been a customer of this company for many years. I understand that mistakes happen. However, ShopHQ's response was totally unacceptable. Buyers be ware!Review from Cholonda B
1 star10/24/2024
Don’t believe them when it says 6-8 business days for your delivery. On September 27, 2024 I ordered some Bantana oil with an expected delivery date of 8 business days. Today is October 24,2024 and I still haven’t received my package. Hurricane Halena and Milton done came and left Florida and my package still hasn’t arrived. When you go to file a complaint there’s a gmail address nor do they respond back. This is unfair to the consumer.Review from DEB C
1 star09/11/2024
Too bad I have to give them at least 1 star. I purchased a fitness platform from them and realized within 2 hours that it was being shipped to my previous address. I called and emailed them, and they have the worse customer service and refused to either change my address or cancel my order because supposedly it was already processed for shipping. They shipped it out 2 days later and ignored all my effort to have it not shipped to that old address in another State. I disputed the charge with my Bank and got my money back. Now they send a collection agency after me and put a collection on my credit report! Miraculously they now know my current address. Now I just paid for a product I never received. I will NEVER deal with these scammers again.Review from LILY C
1 star08/29/2024
I purchased a $300 Silver Samuel B Multi Gemstone ring from Shop HQ. Upon receiving the ring, I noticed two gemstones were missing leaving two gaping holes on the ring with nothing in it. I returned the defective ring immediately with a completed Merchandise Return Form. They received the returned item. Weeks went by but no credit was given to my original payment method (credit card). I called their customer service over three times requesting a refund, but they kept insisting it was processed. In conclusion, they simply never credited me for my returned merchandise despite receiving it. I finally had to dispute the charge with my credit card company. HORRIBLE defective item, and HORRIBLE customer service. I will NEVER again buy anything from Shop HQ.Review from Louise P
1 star08/12/2024
I prefer to give the 0 stars. I purchase an anuschka handbag for $100 kiss lock closure and a matching wallet for $80. The handbag was defective it would not stay closed at all. I told two reps I was sending it back for a refund and wanted to send the matching wallet because I would not have the purse to match it. I was told that was no problem I would be refunded the amount for both. However, after 14 days, (told it would be 3-5) no refund and they charged me a return fee of $7.95. Shophq should be ashamed of how they do business. They should stop selling items and go off of the TV until they can improve their products and how they do business. ShopHQ, Shame on you all. You take people's money immediately, however, you take your time when refunding it. 14 days is a lot longer than 3-5. And you lied saying you would refund the money, and you did not. I will never shop with them again.Review from Monica E
1 star08/09/2024
I have been hounded by a collections agency unjustly for $36.00, and this has been reported to the credit agencies, ruining my credit when iIT WAS THE FAULT OF HSN. I bought Jimmy Chu perfume back in August, 2023, and have bought things since then. I have consistently updated my VISA debit card # with SHOP HQ, and they have made many withdrawals from my account since then. There's NO earthly reason for this crap to happen. Am I irate??? You betcha! AND... so done with SHOP HQ. Actually, a review of my payment history page on th SHOP HQ website doesn't even show the purchase of Jimmy Chu, even though the collections agency woman was able to pull it up on their end. Shoddy accounting practices, BEWARE!Review from Peter A
1 star07/26/2024
I bought three necklaces from Lorenzo Oro on HQ first one broke within two weeks. I had it fixed notified them requesting the money that it cost me to get it fixed now the same necklace broke and his lost second necklace is broken and they will not accept them back because it’s past 30 days And as a manager to call you back get hold your breath all you want. They’ll never call you back the worst customer service ever.Review from Sheila H
1 star07/18/2024
horrible. I have had nothing but problems. outsourcing customer service and expecting good resolve is out of the question. I was told a return was made just to find out it wasn't. Their website is not functioning to make payments. The reps don't have supervisors so you are out of luck. I will buy from other reputable retailers.Review from Carolyn M
1 star07/18/2024
SHOPHQ: On 6/10/2024 I Purchase a walker (Motivo Tour Wheel Upright Rolling Walker for $325.48) that didn't work for me. To Return it would be ($236.)SHQ told me "It wasn't their problem." I'm a senior on a fixed income. They will not help me with the return. When they show case the item they didn't say customer would pay full return cost Only that You have 30 days to return.Very Deceving Company.Review from K. H
1 star07/05/2024
I cannot seem to turn off the tortorous notifications from these people . I am never going to place another order from them again. I like the products, I like the service, but I am sick and tired of the constant phone spamming from this company. It's like a form of torture and I'm done with buying anything from them ever again.
Customer Review Rating
1.07/5stars
Average of 109 Customer Reviews
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