Business ProfileforShopHQ

I am a long time customer of ShopHQ, i have spent thousands of dollars there in just the last 6 or 7 months. This ShopHQ VIP program you guys are running is misleading and basically false advertising. from my understanding you are having clarus commerce help with the VIP program. as you know the program offers 5% cash back for purchases from shophq, plus shipping refunds for shipping fees and even return shipping refunds. I was watching the shophq TV show the other night and the host kept mentioning how if you sign up for VIP, you get free shipping and 5% cash back. I have not received my 5% cash back or shipping refunds for many thousands of dollars of purchases. I am sure you can view my order history and see everything I have purchased. Back around November 2022, your shophq VIP people told me that because I spent a large dollar amount on watches, they personally feel I could be buying watches for non personal usage, so they refused to pay out over $1000 of approved cash back claims and removed me from the program. Purely based on their own hunch, and their employees personal opinions, they basically made this excuse of "Well our employees feel since you bought so many watches you're buying for non personal usage". So I have not received my 5% cash back or shipping refunds going all the way back to november 2022 with you guys. This has wasted immense amounts of my time online shopping, filing and submitting cash back claims and order confirmation emails/receipts, and it's also false advertising and a bait and switch. As you see in November 2022 I spent probably $300+ in shipping/handling costs on your website, which I did so because your VIP people were claiming those shipping/handling fees would be refunded at the end of the month and paid back to me. So the VIP program you have is getting people to waste their time placing online orders/cash back claims, and also tricking them into paying significant shipping charges. You need to drop clarus entirely.