36 Customer Reviews
Review from Kimberly G
1 star11/14/2024
I am a previous tenant of Rowcal of Colorado Springs specifically the firefly condominiums. Personally, my impression of them is 1) all they care about is making money 2) you cannot rely on or get any help from them at all and 3) they do not know how to do their jobs properly. We had numerous issues of homeless people loitering, trashing, doing illegal drugs, having sex in the common area hallways of the building. Not to mention fear for our safety because they would threaten to kill us and our dog and show up with weapons. Rowcals response was to tell us they could not do anything, to call 911 and that we had permission to tell them to leave. Well thanks to their lack of action and care on top of lack of doing their jobs and taking care of the homeless people and securing the building my service dog is no longer alive. We no longer live there because I could no longer handle walking into that building or seeing the apartment. Haven’t lived there since August but yet we got billed for utility bills for August to October when we were only legally responsible for August. We paid it all because Rowcal refuses to respond and get back to us and we most likely won’t see that money back. I cannot speak for those that own townhomes or apartments under Rowcal but I can say if you rent from Rowcal they do not care about you and I would not trust them especially when it comes to you and your family’s safety and lives.
Rowcal Management LLC Response
11/15/2024
We're so sorry to hear your frustration, ********. Illegal activities are a matter for the police and cannot be the responsibility of community association managers. Dangerous and unsafe activities need to be addressed by the local authorities who legally can detain and remove people who are trespassing.Review from Jessica B
5 stars11/13/2024
My sister lives in Illinois at a property managed by RowCal. I was so surprised when hen we were walking around and the Manager (Diane) saw her and remembered her name! My sister says she is always so helpful and kind. That’s rare these days! I am glad to know she bought a townhome at a good place with caring people.Rowcal Management LLC Response
11/15/2024
Thank you so much for sharing this wonderful feedback! We're thrilled to hear that ***** left such a positive impression on your sister. Building strong, personal connections with the communities we serve is at the heart of what we do at RowCal. We'll be sure to share your kind words with ***** - she truly embodies the care and commitment we strive for every day. We're so glad your sister feels at home in her community!Review from Lucas C
1 star11/07/2024
If I could leave a 1 star review - I would. RowCal failed to provide me proof that their maintenance technicians were covered by an active workers compensation policy. Their maintenance technicians are not licenses and insured contractors, so there's no guarantee or warranty for the work done by RowCal handymen. I have over 12 instances during a 4 year period where these maintenance technician billed me for damage caused by tenants. There are multiple work orders where a damaged or broken garbage disposal was repaired or replaced, the handyman stated in the report that debris was removed when replacing the broken component, and property owner was still billed. Management rarely - if ever - billed a tenant or deducted a security deposit. RowCal and agents never posted required notices from LAHD, FHA, and other required notices. A tenant notified me of potential noncompliance, I reached out directly to RowCal ownership and management and was ignored. These people are violating one or more laws and leaving me as a property owner exposed to huge liability. Furthermore, RowCal ownership and management neglected to perform duties in issuing late charges and collecting rent. RowCal / Metropolitan PRoperty Services allowed a tenant to accrue over $16,000 worth of debt at the beginning of 2024. A tenant did not pay rent for 6 months in a row at the beginning of 2024 - the management company never once notified me. The designated property manager allowed the physical condition of the property to go into disarray, likely because the person was not visiting the property. I'm not sure that person ever once visited my property. After many months of not having been to the property, I discovered broken window screens, dead appliances, two abandoned cars - even human feces on one of the exterior walls. Something must be done to hold this company. The owners must be held accountable for their gross negligence and exposing their clients and customers to massive liability.Rowcal Management LLC Response
11/11/2024
We're sorry to hear your frustration and would like to clarify that we have been in regular communication with you regarding ongoing issues. Unfortunately, the signage that was properly placed was removed by someone. While we understand your concerns, several of the claims made are inaccurate. Were committed to addressing any issues and maintaining communication moving forward.Review from Anna K
5 stars10/31/2024
Row cal orland park team is amazing. Thanks to Kathryn and her assistant for taking care of all my problems in a timely fashion.Review from Allison L
1 star10/16/2024
This is by far the worst management company that I have worked with. They do not follow through on their own contract. They lack skills and knowledge of how to do their jobs. Finding vendors to get bids, FORGET IT! It has been 2.5 months since the handyman around the complex has been paid. They do not respond to emails in a timely fashion or at all. I am disgusted with this company. I wish I could give zero stars.Rowcal Management LLC Response
10/21/2024
We're so sorry to hear your frustration, Allison. We understand your concerns and would like to clarify the situation. The Board only approved invoices this past week due to the recent election and the previous Board President's decision to hold off until the new leadership was in place.
This was not within our control. As an agent of the HOA Board, we are not responsible for making those decisions and can only act under their discretion. We also want to assure you that your emails have not gone unanswered, though we acknowledge that the responses may not have been what you hoped for on the timeline of payment.Review from Connor N
1 star10/10/2024
We have Ro-Cal as our property Management company just over a year or so. So far I have not been impressed at all. I had a leak in my roof I had to call and deal with the roofer myself even though they have the warranty. They just assessed us $2,000 for cement work the board approved yet I put a ticket in in May for a bag of rocks to fill in where the plastic was showing. First it was they needed board approval then it was they were getting bids, its now October I still have not gotten the rocks so in front of my place looks shabby. No responses when I asked again what was going on.Rowcal Management LLC Response
10/14/2024
We're sorry to hear your frustration, Connor and would like to add clarity. As you mentioned, the roof repair was done several years ago and is under warranty through the vendor that completed the repair. As a result, the HOA needed to work with that specific vendor again in order to not void the warranty or incur more costs. When a contractor needs to enter a residents home, it's necessary to coordinate with the homeowner directly in order to gain entry, which is what you experienced.
The HOA board has reviewed the need to add rocks to low areas in landscape beds, but unfortunately, they've had to postpone this work for more pressing projects. Due to limited funds, they are looking into group pricing to complete rock top dressing, with goals for completing that work in 2025. We understand wanting to have it completed as quickly as possible, but doing so would have the association incurring several different trip charges and increased costs as opposed to retrieving bids to top dress all of the low areas of rock at once.
We will continue to work with the elected board of directors to keep projects moving along but funding can always create barriers and delays to the timeline for completion. It's important to remember that RowCal is simply an agent of the HOA, and can only act upon the decisions made by the elected board of directors.Review from Nancy R
1 star09/19/2024
When I posted a complaint on FaceBook they deleted my comment. When I publicly called them out on deleting my comment, they blocked me. If you check them out on FB, you will notice that there are no negative comments. That speaks volumes! Needless to say, our condominium complex is not staying with this company.Rowcal Management LLC Response
09/20/2024
We understand your frustration, ***** and assure you we take all resident feedback seriously.
However, it's important to clarify our social media policy. While we encourage open communication, we do not allow non-productive, negative comments that do not offer specific details about an issue that can be addressed. This allows us to focus on remedying genuine concerns and keeps our social media pages a positive space for all residents.
We are committed to resolving issues faced by our homeowners. If you have a specific complaint you'd like addressed, please reach out to us directly at ************************************ This allows us to investigate your concerns thoroughly and work towards a solution as soon as possible.Review from Anoop Krishna Reddy V
1 star09/15/2024
Very worst Management ,Non responsive and like to steal hard earned money from those who hire them to manage their properties . If you need more infor reach out to Bluestone drive,Nahsua,NH residents who suffered from this management in the hour of need.Rowcal Management LLC Response
09/16/2024
We understand and empathize with the challenges faced by Bluestone residents during this difficult time. As you may or may not know, the ********* chose to manage the repairs and insurance claim independently, rather than utilizing our services. We respect their decision and are required to act under their directives.
While we would have been happy to assist and offer our expertise, our ability to intervene in this particular situation has been removed. We understand that many residents are frustrated and concerned about the ongoing repairs and the continued payment of monthly fees. However, as we are not directly involved in the repair process, we cannot expedite the timeline or provide assistance with getting residents back into their homes. We encourage you to reach out to your board for updates on the repair progress and any questions regarding your monthly fees.Review from Janice G
1 star09/12/2024
I think that Rowcal takes our money then closes all work orders without comment before fulfilling the work order. Why is Rowcal even incorporated or accredited? They do nothing but take our money. Work? What is that?Rowcal Management LLC Response
09/12/2024
Hi ******,
I spoke to your Community Manager and their Director regarding your review of services and they will be reaching out to you today by phone and email to clarify the situation. We hope that this will bring a deeper understanding of the processes for work orders and our duty to work at the direction of your community's Board of Directors.
Thank you
Review from Eva G
1 star09/06/2024
This is the worst Management Company, Ever!!!! I have lived here over 30 years & I am now on the Board.. & wouldn't recommend to my worst enemy!! I AGREE WITH ALL THE NEGATIVE COMMENTS!!! To the good reviews, just give them time! They will disappoint you.!! I live at, Glenn Ridge Square..Rowcal Management LLC Response
09/09/2024
Hi ***,
I'd appreciate the opportunity to speak with you about your experience with our team and to help to work through any current or ongoing issues. Please feel free to call me at ************ anytime during business hours and we can review open items and make a plan of action moving forward. I hope we can work together to restore our relationship with you, the extended Board, and our management of your community.
*******************
Executive Administrator
Customer Review Rating
Average of 36 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.