Business ProfileforDean's Home Services

I hired Deans to repair a plumbing pipe break in May 2022- paid for services and repairs. There was a solution to help for future breaks due to the location of the pipe and winterizing sprinkler system. After this I had a winterization company that is insured and bonded and made sure they were aware of the previous issue with the frozen pipe burst in 2022. May 2024 after turning the water on- another pipe break in the exact same pipe that was repaired by Deans. I called Deans again because they had fixed the previous break in 2022 and should be aware of the issue. I was charged double the price from ************************************************************************************ 2022 and further questioning their service department- it was explained that they do not warranty their work after 12 months and that they are now claiming the pipe manufacturer to be at blame for another break, causing another water leak and more interior home damage and resulting in another insurance claim because the damage was so extensive. My insurance company requested that Deans file an investigation to find out if it was the pipe- they would not. I asked for insurance information from ****- supervisor - and told I can find that information on the insurance company myself. I was offered a home warranty for a year, which I declined. I am requesting reimbursement of my repairs and so needing to get in touch with their insurance carrier to find out more information about the pipe malfunction. This shouldnt be that difficult to get.