Business ProfileforMinnesota Rusco, LLC

If I could go lower I would. It started with the the salesman Hamel. He made promises that never came to fruition such as telling me that we would have an insulation put on the whole house that was an r-3.3 value added. He also told us that the job would be a complete removal of our existing insulation in our attic and we would have a 1” layer of spray foam put down before we would have our 16-18” of cellulose blown into our attic and that the guys would arrive in a big truck within a couple weeks to install everything. When they arrived they came in two pick up trucks with a rented machine from Home Depot. They told me that they were not going to pull anything out of my attic but instead they would be blowing what they had on top of the existing material. When the guys said that they were done I went up to see what was done and measured in the closest spot that I could without getting too deep into the attic as to not disturb my depth and at its highest point that I could reach it was at 14” and was so uneven that it was nowhere near the r-60 value (the 16-18”) which is recommended in our area of the country. I have been in contact with the project manager multiple times by text and also leaving voice messages all of which I was told that he was trying to figure something out to get somebody out to do a re-blowing of my attic to get it to where we were supposed to be originally. Fast forward 2 months and here we are still waiting for somebody to come out and do our attic properly.