Business ProfileforKLC Financial Inc

Terrible customer service and scammers. I financed a bobcat for ****** and two years later apparently I owe ******. I DO NOT RECOMMEND THESE CLOWNS. Also takes days to weeks to hear back from them. If I could give 0 stars I would.

On 1/29/2021, this customer financed his equipment through KLC with an Equipment Financing Agreement. At several times since the beginning of the transaction, the customer has reached out to inquire about his payment history and payoff balance status. Here is a summary of those exchanges that were pulled from internally documented dates/emails: On 9/27/21, customer requested a payoff from **********************. On 9/28/21, this payoff was provided to the customer. On 1/28/22, customer again requested a payoff. On 1/28/22, this payoff was provided to the customer. After receiving the payoff quote, the customer made a comment that his payoff was higher than his original purchase amount and that he needed to see an itemized payment history. This payment history was requested on 1/28 as well, and furnished to the customer on 2/02/22. On 1/11/23, the customer again reached out to request a payoff quote. On 1/13/23, this payoff quote was provided to the customer. At this point the customer requested to speak to someone so we had his account manager contact him to answer questions/address concerns. The main issue that seems to be in play is that the customer did not understand that the equipment finance agreement he signed is different from a consumer loan. According to the contract that he agreed to and signed, the quoted payoff will always be the sum of remaining payments and not the remaining principal balance. We discussed this at length with the customer. We wanted to work with the customer to come to a resolution and thus, we also made an offer to discount the payoff and provided that to the customer on 1/13/23. Despite this, the customer emailed back immediately that day (a Friday) that he again needed an itemized payment history or that he would be contacting his lawyer. This payment history was provided on 1/17/23 (A Tuesday because Monday was a holiday). The customers claim that we were untimely in our responses is not accurate. That he didnt like the content of the communication seems to be the issue in this matter. Unfortunately, as shown above, we have made an effort to work with the customer but we were unable to make him happy.

On 1/29/2021, this customer financed his equipment through KLC with an Equipment Financing Agreement. At several times since the beginning of the transaction, the customer has reached out to inquire about his payment history and payoff balance status. Here is a summary of those exchanges that were pulled from internally documented dates/emails: On 9/27/21, customer requested a payoff from **********************. On 9/28/21, this payoff was provided to the customer. On 1/28/22, customer again requested a payoff. On 1/28/22, this payoff was provided to the customer. After receiving the payoff quote, the customer made a comment that his payoff was higher than his original purchase amount and that he needed to see an itemized payment history. This payment history was requested on 1/28 as well, and furnished to the customer on 2/02/22. On 1/11/23, the customer again reached out to request a payoff quote. On 1/13/23, this payoff quote was provided to the customer. At this point the customer requested to speak to someone so we had his account manager contact him to answer questions/address concerns. The main issue that seems to be in play is that the customer did not understand that the equipment finance agreement he signed is different from a consumer loan. According to the contract that he agreed to and signed, the quoted payoff will always be the sum of remaining payments and not the remaining principal balance. We discussed this at length with the customer. We wanted to work with the customer to come to a resolution and thus, we also made an offer to discount the payoff and provided that to the customer on 1/13/23. Despite this, the customer emailed back immediately that day (a Friday) that he again needed an itemized payment history or that he would be contacting his lawyer. This payment history was provided on 1/17/23 (A Tuesday because Monday was a holiday). The customers claim that we were untimely in our responses is not accurate. That he didnt like the content of the communication seems to be the issue in this matter. Unfortunately, as shown above, we have made an effort to work with the customer but we were unable to make him happy.