Business ProfileforMinnesota Exteriors, Inc.

Overall, my experience with MEI was terrible. At the time of signing (May) for new windows, we were told the estimated time until installation would be two months. I didn’t hear from anyone at MEI and started to check in with our sales rep late June - early July. We were told the trim was back ordered. It wasn’t a big deal at the time as we knew construction projects were commonly delayed. Any updates on timing were always initiated by me and I was reaching out to our sales rep and never getting clear information and always told it would be in soon. I was told by our sales rep that as soon as our trim got in, we would be marked as rush (not in mid-August). After still not having anything more concrete, I got in contact with a project manager at MEI and she started looking into it. She also mentioned she did know what labeling the project as ‘rush’ was so likely a lie. We were finally told our trim would be in late August but that projects were backed up for staining. When asked if all the projects ahead of us had contracts signed before us, no one could confirm that. Time went by and nothint was happening and I started looking for a senior level person to contact at MEI. I eventually got in touch with who I believe is the CEO, or an upper lever leader; and while he seemed sympathetic at first, it took a few follow ups STILL to get anything going. We FINALLY got our windows installed Oct. 16/17 (almost three times the length we were quoted). While I thought that would wrap it all up, there was one small thing that MEI needed to touch up based on the city inspection and after two weeks of hearing nothing, I once again had to email the leader (no response on that matter) and the project leader to get someone to come out and fix it. Based on this, I asked for a discount due to the terrible experience and was offered a measly 5% discount, which I politely declined as it felt demeaning. I will never use MEI again nor would I recommend them to friends and family.