ComplaintsforSecurian Financial Group, Inc.

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Initial Complaint
08/28/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have tried numerous times to cancel my policy. I have contracted them through their online contact us to get the forms needed to cancel their policy. The forms are NOT available online to fill out and send in. They will NOT send them by electronic communication (email) when asking for them through electronic communication (email). Instead they want you to call and speak to a person to have them send an email. They will NOT mail the form, well they said they sent it out, but I have never received it. They just charged my bank account again, and I want the charge for this month refunded and the policy cancelled once and for all. I am tired of reaching out and being ignored and dealing with this company.
Business response
08/29/2024
Thank you for this information. In keeping with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide our response via the Better Business Bureau public website. We will respond directly to the customer.
Customer response
08/29/2024
I am rejecting this response because:

I have reached out MULTIPLE TIMES to the business and they WILL NOT RESPOND. I am beyond frustrated and tired of dealing with these people. I just want the policy cancelled and the payment that was just taken out refunded. It should not be this difficult to cancel a policy.
Initial Complaint
08/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Securian Financial are deliberately ignoring disability information requested by closing claims when asking for additional information and not providing time for the email forms to be received. My neurologists confirmed that I am unable to engage in work due to progressive Multiple Sclerosis, the Claims Examiner who has been dealing with my case, ignored what the neurologist stated on the form, claiming that he needed to refilled when I spoke to her today. I requested the form again and asked to speak to her manager as she accused me of not having a real disability and I could work elsewhere when my disability is progressive and I am unable to as verified by my neurologist. I have multiple Sclerosis and my neurologist indicated that I have increasing disability ailments. The representatives stated that the neurologist did not fill areas related to cardiology when he would not as he is not a cardiologist. I also confirmed that I have not been working since March 4 as a result of my progressive disability condition which causes me not to be able to work. Instead of allowing me to receive the new form to provide to my neurologist so that he could provide more information, they claimed to be emailing me the form but closed the case anyway and made their decision before receiving the information that earlier said was necessary thereby deliberately ignoring the information which they knew could be verified. This was unethical and completely unprofessional as my disability means I am unable to work and they are ensuring that my application for disability relief from ****** *** is hindered because Client Examiner ******* and her manager **** was being deliberately obstructive when they were aware that my disability is legitimate and I am unable to work as confirmed by my neurologist
Business response
08/22/2024

Thank you for this consumer feedback notification. We will respond directly to the customer. We are unable to provide details of our response on the Better Business Bureau public website, in keeping with state and federal privacy laws and to protect the privacy of our customer.
Customer response
08/27/2024
I am rejecting this response because:

By contacting BBB, I am given the BBB my express permission to intervene and contact Securian Financial due to the unethical practices which Securian Financial have engaged in by requesting medical information from me, not waiting for me to receive their written request so that my specialist could provide more information and for ignoring the information which they have previously been provided with by my specialist ( neurologist) . Instead Securian Financial have rejected the information because they have said that my neurologist did not comment about queries they had regarding cardiological issues. A neurologist who specializes in multiple sclerosis and focuses on issues of the brain and nervous system which has caused my disability condition, does not verify issues of the heart ( cardiology). He has already confirmed that my ** permanent, progressive and it is a disabling condition which I have. Despite this, Securian financial have ignored this. When I spoke to Securian Financial representatives, they became belligerent, hostile and then maliciously closed out my case without receiving any updated forms which they claimed were necessary to make a decision as I had not yet received them to give to my doctor. The unethical actions of Securian Financial highlights that due process is not being followed and they are deliberately misleading their client ****** *** who has asked them to obtain details from me. Despite this, by not allowing me the opportunity to provide more information and closing out my case before I even received the request via mail so that my neurologist could provide more details the information they requested, representatives were both deliberately misrepresenting what they know is inaccurate by closing my pending case before receiving further information. I would like senior management intervention as it is clearly unethical to operate in such a fashion
Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I file this claim over 5 months ago sent them everything they need as well make sure everything was fill out I fax over all paper work I do have document conversation each time I call about my husband claim to point they lost paper work had to resend them they sending me letters saying I don't have to do anything cause they have everything they need now they sending me the same paperwork I sent 4 times saying they exhaust where my ****** wanted me which is next to kin to sign a HIPPA paper that sign sent to this company 5 times I fill who ever working on my claim I need someone new cause it seem there Losing my paper work and have a clue what to do please reach out to me about my husband claim.. and I know by me reaching out and filing this complaint my claim will more likely get denied cause this company upset I file a complaint I need this company to reach out to me. it was plenty time I been calling even ask the person that handling my claim to call me still until this day no call y'all just keep sending paper out one say I don't need to do nothing then get another on ya'll asking for documents you already have
Business response
07/16/2024
Thank you for this information. In keeping with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide our response via the Better Business Bureau public website. We will respond directly to the customer.
Initial Complaint
06/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I reached out to securion several time about my 401k plan. They told me repeatedly that the transferred there 401k to standard. They transferred me to standard several time. But ******* could not find my 401k and insisted I call securion as they never received my 401k plan. I have reached out several times and been told they do not have my 401k it has been sent to standard. As of now I would like a real response to this problem. ******** had my account as of march ******* as per the statement they sent in the mail.
Business response
06/13/2024
Thank you for this consumer feedback. We will respond directly to the customer. We are not able to provide our response on the Better Business Bureau public website in keeping with state and federal privacy laws and to protect the privacy of our customer.
Initial Complaint
05/22/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After much communication with the US Bank's employee benefit services over 11 weeks I have still not received my portion of my mother's Life insurance policy.
Business response
05/23/2024
Thank you for informing us about this consumer feedback. Due to state and federal laws to protect the privacy of our customers, we are unable to provide details of our response to the Better Business Bureau via its public website. We will send a response directly to the customer.
Customer response
05/24/2024
I am rejecting this response because:

I want to know when i can expect the payment check for my portion of the Life insurance policy. I have contacted the wa state insurance commisioner and have a case started there also. I am not going to stop action until US Bank and their subcontractors fulfill their policy obligations.
Business response
05/24/2024
Thank you for this consumer feedback notification. We will respond directly to the customer. We are unable to provide details of our response on the Better Business Bureau public website, in keeping with state and federal privacy laws and to protect the privacy of our customer.
Initial Complaint
05/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 2/29 we contacted US Bank Retires to report the death of ***************************. I was told they mailed the packet on 3/6 and it would be 7-10 days which the packet promised was never received. On 4-11 they did say they have received the death certificate which **** had faxed. We have spoken with a Life Benefits Specialists named a Larm countless times ************** (2/29, 3/13, 4/11, 4/19) and also US Bank Retiree ************** (3/15, 3/20, 3/28, 4/17, 5/15) On 4/17 it was promised by Larm to overnight the paperwork needed but that never happened. On 4/19 forms were emailed to both beneficiaries **** and ***************************** (******* sons) to fill out called preference beneficiary statement, which both *********************** and ***************************** had filled out and faxed to ************** as soon the forms were received. To this date both **** and ******* have not received 50% each of the total death benefits ****** had set up for both of her sons.
Business response
05/21/2024
Thank you for informing us about this consumer feedback. We will respond directly to the customer. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to the Better Business Bureau via its public website.
Customer response
05/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
04/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i am calling in regarding this company customer service rep name ***** i was talking to her about my claim the conversation about my husband death ands paper work that was being requested and other information about my husband medical has conversation go on she stated being rude and nasty then she try to say i was talking loud when i keep the same tone with the whole call i keep asking question about whats going on with my husband started to be rude and disrespectful she kept talking over me i told rep was recording call this is sad on how a company treat a grieving wife... there no sympathy this rep could not handle this call i did record the whole conversation from start to finish .. then i call monday where the claim rep handle my husband claim was suppose to call me never received no call .
Business response
04/05/2024
Thank you for this information. In keeping with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide our response via the Better Business Bureau public website. We will respond directly to the customer.
Initial Complaint
04/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 5/1/2011, I began accidental death and dismemberment insurance coverage with Hartford insurance. On 11/1/2018, this policy was taken over by Minnesota Life. On 2/28/24, I contacted Minnesota Life and cancelled this policy. I was informed at this time I was not *********** any refund of paid premiums because it was not a whole life policy. My wife cancelled her accidental death policy wit6h another company, and we received a full refund of paid premiums. I do not find it fair this company can just keep all that was paid with no refund. There were never any claims filed against this policy.
Business response
04/05/2024
Thank you for this consumer feedback. We will respond directly to the customer. We are not able to provide our response on the Better Business Bureau public website in keeping with state and federal privacy laws and to protect the privacy of our customer.
Initial Complaint
04/02/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've tried to contact this business twice to cancel my accidental death and dismemberment insurance policy. The company only sent me one notice when I signed up for the policy and since then I've heard nothing from them. I'm unable to find that notice with my policy number and other information and I need their help to cancel my account before they automatically debit my credit union account again, but I've been unable to talk to anyone there. They refuse to get back to me.
Business response
04/02/2024
Thank you for this consumer feedback notification. We will respond directly to the customer. We are unable to provide details of our response on the Better Business Bureau public website, in keeping with state and federal privacy laws and to protect the privacy of our customer.
Initial Complaint
03/14/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Wife died 10/10/23 from a fall, All paperwork was sent in. When you buy a "Accidental policy" you expect for the insurance company to pay the policy. When the company can only give you their condolence, it makes you feel as if you've been robbed by the insurance company.
Business response
03/13/2024
Thank you for informing us about this consumer feedback. We will respond directly to the customer. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to the Better Business Bureau via its public website.
Business response
03/14/2024
Thank you for informing us about this consumer feedback. We will respond directly to the customer. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to the Better Business Bureau via its public website.
Customer response
03/15/2024
I am rejecting this response because: it is not a response. If you die after a fall and then the insurance company says that you died from natural causes? If you're in a crash and die after the trauma is the same as if you roll off a bed. An accident is still an accident.

Business response
03/20/2024
Thank you for this consumer feedback notification. We will respond directly to the customer. We are unable to provide details of our response on the Better Business Bureau public website, in keeping with state and federal privacy laws and to protect the privacy of our customer.
Customer response
03/22/2024
I am rejecting this response because: their response is weak and not beneficial to either party. If they truly want it resolve this they would actually call me and TRY to resolve this.

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ComplaintsforSecurian Financial Group, Inc.

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