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Find a Location

Ideal Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ideal Credit Union

      8499 Tamarack Rd Woodbury, MN 55125-9201

    • Ideal Credit Union

      3225 Denmark Ave Eagan, MN 55121-1382

    • Ideal Credit Union

      2401 McKnight Rd N North Saint Paul, MN 55109-2290

    • Ideal Credit Union

      14750 Victor Hugo Blvd N Hugo, MN 55038-4561

    • Ideal Credit Union

      1725 Robert St S West Saint Paul, MN 55118-3934

    Business ProfileforIdeal Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    According to the information provided by Ideal Credit Union, this company is a member-owned financial institution providing full service financial services, loans, checking, savings, mortgage and title services, business services, and investment services.

    Business Details

    This is a multi-location business.

    Find a Location

    Ideal Credit Union has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ideal Credit Union

        8499 Tamarack Rd Woodbury, MN 55125-9201

      • Ideal Credit Union

        3225 Denmark Ave Eagan, MN 55121-1382

      • Ideal Credit Union

        2401 McKnight Rd N North Saint Paul, MN 55109-2290

      • Ideal Credit Union

        14750 Victor Hugo Blvd N Hugo, MN 55038-4561

      • Ideal Credit Union

        1725 Robert St S West Saint Paul, MN 55118-3934

      Location of This Business
      8499 Tamarack Rd, Woodbury, MN 55125-9201
      BBB File Opened:
      10/4/1993
      Years in Business:
      98
      Business Started:
      8/1/1926
      Business Started Locally:
      8/1/1926
      Alternate Business Name
      • Formerly Postal Credit Union (PCU)
      Business Management
      • Brian Sherrick, Pres/CEO
      • Rick Blood, Chief Lending Officer
      Contact Information

      Principal

      • Brian Sherrick, Pres/CEO
      • Rick Blood, Chief Lending Officer

      Customer Contact

      • Brian Sherrick, Pres/CEO
      • Rick Blood, Chief Lending Officer
      Additional Contact Information

      Fax Numbers

      • (651) 773-2901
        Primary Fax
      • (651) 747-8950
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrea J

      2 stars

      10/29/2024

      Echoing what others here have said. Ideal Credit Union states on their website, that their Free Checking Account provides access to "a nationwide surcharge-free* ATM Network." That little * leads to a sentence at the bottom of that page that reads "Ideal CU withdrawl charges may still apply". Given that I have been banking with Ideal since I was literally 7 years old and never had Ideal charge me an ATM fee, and I've always been able to use ATMs of other credit unions or fee-free ATMs without issue, we got slapped with a fee for using a free ATM. When we called, they told us that the Free Checking Account will always have fees unless it is an Ideal Credit Union ATM. So those charges that they said "MAY" apply, simply DO apply. Did you know there's also a fee for checking your balance? Because we certainly didn't. Never would have opted for this type of account if we had known this, and the website is deliberately misleading. Very seriously contemplating taking our business elsewhere.

      Ideal Credit Union Response

      10/30/2024

      The legal definition of Free Checking is that the account doesn't charge a recurring fee, such as a monthly maintenance fee, and the account doesn't have a minimum balance requirement to avoid a fee.  Per the ************************************ (CFPB) "A "free" account may still have certain fees such as *** fees, overdraft fees, bounced check fees, balance inquiry fees, fees to stop payments on a check, fees on a dormant account ,or check printing fees."  *******************************************************************************************************************************************************************************************

      Ideal's accounts are reviewed and approved by outside Regulatory Compliance Experts on an annual basis. Marketing is reviewed and approved for regulatory compliance prior to being sent to prospects and members and/or posting to website.  

      Specific to *** fees - there are two fees that can be charged for *** transactions. 1) There is a surcharge fee which is charged by the owner of the *** (not your financial) and there is also a withdrawal charge which is charged by the financial. 

      At Ideal Credit Union, both potential *** fees are identified and posted on the website and in brochures *********************************************************************************************************. As stated in the comparison chart online and in brochures, the Free Checking Account allows unlimited Free *** Transactions at Ideal Credit Union ***s. Any *** transactions conducted at an *** other than an Ideal *** will cost $3.50 per transaction.  Transactions are defined in the brochure, the Service Fee Schedule and on the website as a Deposit, Withdrawal, Transfer and Balance Inquiry.  The Free Checking Account, because its Free is a very bare bones account with minimal account benefits.  If free *** transactions are important to you, I recommend you review the account comparison information and determine if a different account is a better fit for your needs.  

      The following information is posted on the website and printed in the brochure and the service fee schedule - this is a copy and paste from the website: 4. Does not include other *** Owner Fees i.e. surcharge fees. Transactions include cash withdrawals, deposits, transfers, and balance inquiries. For example, if a member requests a balance inquiry prior to a cash withdrawal, the balance inquiry and cash withdrawal count as two transactions.

      Ideal Credit Union Response

      10/30/2024

      Please note - what is outlined above occurred in January and we refunded this person's fees at that time and helped them select another account to help avoid these fees in the future.  When was this review submitted?  If it was submitted in January - why are we just being asked to research and review it now?

      Local BBB

      BBB of Minnesota and North Dakota

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