Business ProfileforZumbrota Ford

Absolute worst buying experience ever. To start, they offered 5k under what other dealerships were offering for my trade. I set up another dealership to buy my trade so I could keep my tax benefits. All the finance guy, ****, had to do was send that dealership a purchase order. Well, he didnt for several days which ended up costing me $2k in trade value. The ** called me and assured that a purchase order was sent and that I was CCd on the email. When I checked, the had sent me one of their customers personal bank statements instead. When I told the ** that they had sent me someones bank statement, he randomly said that there was adult-content purchases on the transaction history. The General Manager, of all people, was having this extremely unprofessional conversation with me. After all that, the finance guy, ****, calls me and says they can no longer take my trade as part of the deal. He says this AFTER I already had my trade picked up and after they had already cashed the check my bank sent them. One of the owners calls me and mentioned that she fired the finance guy and that she would take care of the deal personally. Word for word, she said Im not above bribery, so if you give us a good survey, Ill send you a whiskey bottle of your choice. Incredible. Truck arrives. It was in disgusting condition. The transport guy says that the truck is on 1 mile to empty. The closest gas station is 1.5 miles from me. I arrive on fumes, literally 0 miles on the dash. I call the sales guy, ******, and he assures me that they will make it right. He says that they will reimburse me for the gas. I followed up with him and he never responded. Ive bought a ton of vehicles and this has easily been the worst experience so far. You couldnt pay me to buy from these guys again. The salesperson, finance guy, gm, all of you: you should be ashamed. You take absolutely zero pride in your work and its disgusting. This purchase experience was a nightmare.