Customer ReviewsforTripster

We purchased two tickets from Tripster for a dinner cruise on the Showboat Branson Belle in Branson, **. We used the address for the boat launch that was on our Tripster ticket voucher and put that in our GPS. It took us far from the correct location. We stopped a local resident to double check our directions. He told us that several other people had ended up where we were and he didnt understand why Tripster would continue to send people to the wrong destination. He gave us the correct location but by that time, we had literally missed the boat. When we contacted Tripster, they refused to refund our money and suggested we contact the Showboat Branson *************. The Showboat staff informed us that Tripster had purchased a block of tickets, two of which they sold to us, and since our money went to Tripster, the **************** was unable to refund us. They also told us that they had informed the Tripster company on multiple occasions not to put that address on their ticket vouchers, but to instruct people to use the companys name in GPS and not the address. After we contacted Tripster with this new information, they continued to refuse to reimburse us for the tickets. Showboat offered to rebook at an additional booking fee of $30.00 per person. As we were heading home that day, we were unable to reschedule. We still feel the refund should come from Tripster. We will not be doing business with Tripster again and encourage potential customers to consider other options as well.

Thanks for taking the time to share a complaint regarding a Showboat Branson Belle Dinner show purchase. The information viewable prior to purchase on Tripsters website regarding the shows details including the address is loaded by the venue directly. The address on Tripster compared to address on Showboats direct website is the same and correct for the location. We also offer a viewable map for the exact location of the venue when shopping the website. After purchase, a confirmation voucher is provided for check-in with the same address and instructions for check-in. The instructions state that the check-in must occur at least 45 minutes prior to the departure time listed on the ticket and dont miss the boat. Failure to arrive early and make the showtime will result in no refund and no reschedule. After the cruise time was missed, the venue did offer the option for the guest to reschedule for another cruise time at only the cost to prepare another meal. After much review, we have found no false information regarding the exact address location for check-in. We unfortunately cannot control the device or instrument used for directions. The policy listed on the confirmation by the venue is the policy we too must live by, as the tickets were provided and a meal prepared in anticipation of their arrival. We are unable to offer a refund if they missed the boat.

Tried to buy Anakeesta tickets through Tripster. They charged my card THREE TIMES. Wanted to call the company, they shut down at 5PM. Called the credit card and told them I wanted a fraud alert on Tripster charges. Don't waste your time with Tripster. All you do is spend several hours trying to fix Tripster overcharges. Funny reading the reviews they seem to always have an excuse and blame everyone. Was not worth the $5 I would have saved.

Thanks for reaching out and sharing your experience. We are sorry to hear about your review. We have searched our records and unable to find a customer account with the name and email address provided. Wed be happy to investigate in regards to any pending charges appearing, but would need more information. Did you attempt to make a booking under a different name or email address? If you attempted to make a purchase and received a decline message, no charges have been collected from Tripster. Any amount you may be seeing when making a charge attempt is likely a pre-authorization, which typically drops off within 1-2 business days. If you should need any assistance, our customer service team is available from 8am to 5pm central time. Please don't hesitate to reach out.

Terrible customer service, was trying to buy a ticket, their security system kept declining my card, it was on their end, my card company kept saying it was approved, Tripster wanted me to try it with a different email or try another card. She even said I should try a different company so I did. Got bad vibes about doing business with thus group.

We are sorry to hear you were having an issue with the check-out. It appears our merchant account was unable to accept the payment entered, which is why we advised to try an alternative card instead. We apologize that we are unable to collect the funds for the tickets. We always advise guests they can make a purchase on their direct site if you are unable to complete the purchase with Tripster, as we are a third-party reseller. We are looking into implementing alternative payment options to offer our website during the check-out. Thank you for providing the feedback!

I used my ****** debit card to purchase the 2day Dollywood tickets bundled with a hotel stay. When I paid for it, it said my card was declined. However, they still took the total I owed for the trip. I called and complained. **************** said my money was pending and they couldn't do anything about it. She assured me that the pending charges would fall off the next day. I asked if she was sure, since it was the weekend. Well, Saturday morning, I still don't have my money. To top it off, they also took $64 I had remaining in my ****** account, that had nothing to do with the original purchase.

We are sorry to hear you were having an issue with the check-out. It appears our merchant account was unable to accept the payment entered. We apologize that we are unable to collect the funds for the tickets. We do offer other payment options. We are showing no charges were collected for the order. Typically, any type of pre-authorization drops offs within 1-2 business days. If the funds still show as pending after 2 business days, please reach out to our customer service team via email or by our customer service 800 number. We'd be happy to provide a receipt showing no amount was collected to present to your banking institution.

If I could, I would give them less than one star trips to scammed me I recently purchased tickets to Dolly stampede and Branson, ********. I went through my Apple Maps app and went directly to Branson, Missouri Dolly stampede website, and followed the link that it gave me to purchase tickets. I purchased the tickets and showed up to the show only to be told that I was sold tickets to a different location. I tried to call, the day and multiple times over the next couple days after that I left voicemails over and over again and continuously called. I was told when I was finally contacted four days later that I could get a refund because it had to be within 48 hours I have been hung up on by customer service never called back for messages that I have left. When they finally did answer. I am the one that called them. They were very rude on the phone. I bought the tickets for my twins birthday and they were bawling because we couldnt even see the show we ended up leaving our trip a day early because the whole trip was planned around Dolly stampede Ive never been so disgusted in my life to know that they are perfectly fine with ripping people off. I feel like they do not value their customers. They told me that I needed to reach out to the Dolly stampede in *********, where the tickets were actually for instead of Branson and ask them for a refund , ***** stampede proceeded to tell me that I would have to get a refund from Trister because it was a third-party Company I have been treated like complete s*** through this whole experience and I am so upset because we lost a lot of money for tickets that we didnt even use. Ive never been so disgusted. Not only where my twins bawling, but I was bawling. This is so unfair. I will never be going back to ********* or be using Trister ever again. I hope that my review makes it to somebody before they make the same mistake.

We are sorry to hear about the frustrations and feedback regarding the review. Our team has taken the time to investigate the complaint to gather the details. We have reviewed all records of the interactions with our site and customer service team. The customer did navigate through the web and visited the listing page for Dolly ******* Stampede Pigeon Forge on August 18th. This is the site they visited to make a purchase: www.tripster.com/detail/dolly-partons-stampede-pigeon-forge. There are several places that mention the word Pigeon Forge including the venues address, name of the show, the overview description, the good to know and the *** all reference the location being in ************, **********They would have been required to enter the date of visit, the number of tickets and select the showtime they planned to attend. All the details regarding the venues information including its exact location of the theater is visible and clearly listed. We have provided some examples below that are also viewable at the *** link above:Main title of the product on the page: Dolly ******* Stampede Pigeon Forge.Address listed: *************************** Stampede ************************************ Overview: Fun and adventure await at *************************** Stampede! This Pigeon Forge dinner show pairs a delicious meal with a thrilling show featuring jaw-dropping horse-riding stunts, aerial acts, spectacular music, special effects, and more. The *********************** Stampede Pigeon Forge attraction will leave you and your family with memories to hold for a lifetime.Good to Know:This is located in ************, **********Innovative lighting technology brings the main arena backdrop to life and features a stunning tribute to the **********************Doors open 30 minutes before showtime. To reduce your wait time, do not arrive more than 45 minutes before your scheduled showtime.Leftovers from the four-course feast can be taken to-go.Vegetarian and gluten-free meals are available upon request.***:What traffic light is *************************** Stampede located at? *************************** Stampede in ************ is located about two blocks south of Traffic Light #8.The customer continued through the check-out after carting 2 adults and 2 lap children and agreed to the purchasing and cancellation policy by checking the boxes in their shopping cart. This is a requirement in order to continue to the payment portion. Here is the policy they agreed to: Please confirm and agree:X - I understand my order is being fulfilled by Tripster X - I also agree to the charge of $156.22 and understand it will appear as Tripster on my statement.Purchase Date: 8/18/2024 I agree to the cancellation terms listed below, and the ***************** Policy.(click each item below to accept)X - *************************** Stampede Dinner Attraction: 4 tickets for use 8/21/2024.cannot be cancelled for credit You will be charged the total amount once your order is confirmed. If paying by credit card, an authorization for the total amount will be held until your booking is confirmed. If for any reason the operator is unable to fulfill the booking, you will be immediately refunded the booking.Any cancellations made after the dates listed above are subject to complete forfeiture. Cancellations within the time allowed will be credited to your customer account, in full.By clicking 'Complete Order', you are acknowledging that you have read and are bound by the Purchasing Policy, Terms of Use, and Privacy Policy, plus any operator rules and regulations (see the listing for details). After they entered their credit card information to complete the purchase, they were provided with a confirmation number and recap of their purchase that stated Pigeon Forge, **. They had access to view the tickets used for check-in at the venue and were also sent the same confirmation to the email address they provided. All the information on the confirmation page did state the venue is located in ************, *********. The confirmation ticket is required and must be presented to check-in at the venue. The customer was given a cancellation / change policy of 8/18 by 5pm if they wanted to cancel for a full refund. While still within the policy period, they could have cancelled the order after purchase if the location selected was not their intended destination. Below is an example of the ticket the guest received. Please note: We have removed the guests personal information that was listed on the voucher of their name, personal address, phone number and order number.Ticket Voucher This is your Voucher / *********************************** ************** ******************** Order Number: RD0.........*************************** Stampede Dinner Attraction *************************** Stampede ********************************************************* All cancellations / changes must be made by 5pm CT on 8/18/2024 . ***************** ************** Date: Wednesday, August 21, 2024Time: 8:30 PM TicketsTicket TypeSeating 2Adult (10+ yrs)Best Available, Any Reserved Seating 2Lap Child - Limit 1 Per Paid Adult (0-2 yrs)Best Available, Any Reserved Seating Note:PLEASE PRESENT YOUR E-TICKET VOUCHER OR SHOW MOBILE DEVICE AT THE ************, **. BOX OFFICE. Doors open 30 minutes before showtime. To reduce your wait time, do not arrive more than 45 minutes before your scheduled showtime.We did not hear from the customer until after business hours the night of 8/21 when they arrived at ********************** in Branson, ********. They tried to redeem the tickets that showed the Pigeon Forge theater at the Branson location. This theater in Branson did not even offer a show at 8:30pm that date. The voicemail left by the customer on our after-hours machine were all returned the following day during open business hours. When the customer did call to speak with an agent, it was already past the allowable cancellation period of 8/18/24 for a refund. We did take the extra steps to reach out to the ************ theater on multiple occasions to see if an exception could be made for a refund, but the theater expressed multiple times they are not allowing any type of refund. The cancellation policy is the theaters policy and something we too must live by, as the customer agreed to this policy in order to complete the purchase. Tripster submitted full payment to the Dolly ******* Stampede theater in ************ prior to their arrival based on the selections made by the customer. The theater prepared the meal and held seats at the location for the 8:30pm showtime on 8/21. The guest was marked as a no show. After much review, we have determined all the information for the venue did clearly list the location was in ************, not Branson. The confirmation sent to the customer was all consistent with their selections for the Pigeon Forge location. We are unable to offer a refund, as the booking was valid, confirmed and paid for in full by Tripster based on the selection and location they agreed to purchase.

Got on tripster thinking I would save money, but apparently I spent more. Had to buy three tickets in order to get two. When going into the show they asked me where's my third person, I said that I had to buy three tickets in order to order it online. They said you do not have to buy three tickets to get two. So the lady at the service desk got a hold of somebody and they told me I had to call tripster, it was out of their hands. I called tripster, they told me it was the dinner shows policy, I would have to get approval from the show. So when I called The Dinner Show, they told me it was tripsters policy that I should have just called their office and asked them. I will never be using a third party for tickets ever again.

Thanks for taking the time to share your booking experience with Tripster. We are sorry to hear about your review. By looking at your purchase, we are showing you did save over $40 versus buying directly for the show and attraction tickets you ordered online. For the show you have mentioned in this complaint at ******** and ***************** show, they offer family-style seating with individual tables that seat up to four people. They do have a requirement that you must select at least 3 seats to buy through Tripster. This information was provided during the booking process and does not allow you to continue through the check-out until the 3-person minimum is meet for this particular dinner show. The offers listed on our website are set by the venue and we unfortunately do not establish the booking rules required. On 7/29, you did reach out to our customer service team to inquire about a partial refund on one childs ticket for a 7/24 dinner and show date. We did reach out to the theater directly to express your complaint about the 3-person minimum requirement listed online and was advised by the box office manager they will not allow any partial refunds at this time. Unfortunately, we have already paid the venue in full for the number of tickets ordered and no adjustments can be made, as the cancellation policy has passed and the information regarding the minimum requirement was clearly visible during the check-out. Team Tripster

I tried ordering Titanic and ******** Aquarium in Pigeon Forge tickets online and when I checked out my card was declined. After the 4th or 5th time trying, I called but they could not tell me why and they did not offer to pay by phone. There are other ways to get tickets, stay away from this aggravation. It shouldn't take over an hour to try to order tickets.

We are sorry to hear you were having an issue with the check-out. It appears our merchant account was unable to accept the payment entered. We apologize that we are unable to collect the funds for the tickets. We always advise guests they can make a purchase on their direct site if you are unable to complete the purchase with Tripster, as we are a reseller. We are looking into implementing alternative payment options to offer our website during the check-out. Thank you for providing the feedback!

I wanted to take my kids to aquatica this morning so i bought single day tickets for Today and tripster took my money but didnt give me my etickets!!! i expect a refund by the time they give me my tickets it will be tomorrow and the tickets are for today only!!!! so here i am at work ready to get off and surprise my kids and i have no tickets to show but i do have my bank account showing it was taken out..

Thanks for taking the time to leave us some feedback. In reviewing your account, we are showing the order showed an error at the time of purchase, but no funds were collected. The transaction was voided the same date the attempt was made and no charge was ever collected from Tripster. Any amount you may have seen was only a pre-authorization, which falls off the same day. If you are looking to purchase park tickets, you can make a purchase attempt again. Please dont hesitate to reach out to our customer service team for any assistance.

Using this company to book a vacation package turned out to be a nightmare. They gave false information & were unwilling to help fix the problem. It was their mistake and made no attempt to help fix it. They were very rude & unhelpful when when we tried fixing the issue. We went back & forth on even taking this vacation for months due to the ****************** & we finally decided to just go for it, they booked wrong hotel, told us we could cancel up to a certain date which they later said they never told us which they most certainly did & were completely rude & defensive when we called to try to correct THEIR mistake. Tried spealing to a supervisor but was told they were too busy to take our call. Save yourself time, ****************** & either use another company or take the extra steps *************** separately. I do not recommend using this company.

We are sorry to hear about your review and apologize if we somehow missed the **** on our interactions with you. We have looked over your account and investigated the booking placed. The first order you placed online for a hotel lodging reservation with show tickets. You contacted us to inquire about a wheelchair accessible room, but we advised you the booking was only reserved for a standard queen room and an accessible room was not offered through our company for the location you selected. Our agent did reach out to the property to make a request and advised you the unit could only be booked through the property directly. We gave you the option to cancel and book with the hotel directly to accommodate your needs. The agent offered the only other lodging option available through Tripster for a disability access room at a different property in the *****/**************** area for the dates you are traveling. The new booking is confirmed per your request in a Queen ****** ********** Access for a July 8th arrival. The confirmation and tickets have been sent to your email address for reference, as the reservation is confirmed and active.What solution are you trying to accomplish for your confirmed booking? Please note the BBB is unable to assist you with your order. Our agents are available 7 days a week for assistance to answer questions. Please dont hesitate to reach out. Team Tripster