Business ProfileforTripster

We purchased two tickets from Tripster for a dinner cruise on the Showboat Branson Belle in Branson, **. We used the address for the boat launch that was on our Tripster ticket voucher and put that in our GPS. It took us far from the correct location. We stopped a local resident to double check our directions. He told us that several other people had ended up where we were and he didnt understand why Tripster would continue to send people to the wrong destination. He gave us the correct location but by that time, we had literally missed the boat. When we contacted Tripster, they refused to refund our money and suggested we contact the Showboat Branson *************. The Showboat staff informed us that Tripster had purchased a block of tickets, two of which they sold to us, and since our money went to Tripster, the **************** was unable to refund us. They also told us that they had informed the Tripster company on multiple occasions not to put that address on their ticket vouchers, but to instruct people to use the companys name in GPS and not the address. After we contacted Tripster with this new information, they continued to refuse to reimburse us for the tickets. Showboat offered to rebook at an additional booking fee of $30.00 per person. As we were heading home that day, we were unable to reschedule. We still feel the refund should come from Tripster. We will not be doing business with Tripster again and encourage potential customers to consider other options as well.

Thanks for taking the time to share a complaint regarding a Showboat Branson Belle Dinner show purchase. The information viewable prior to purchase on Tripsters website regarding the shows details including the address is loaded by the venue directly. The address on Tripster compared to address on Showboats direct website is the same and correct for the location. We also offer a viewable map for the exact location of the venue when shopping the website. After purchase, a confirmation voucher is provided for check-in with the same address and instructions for check-in. The instructions state that the check-in must occur at least 45 minutes prior to the departure time listed on the ticket and dont miss the boat. Failure to arrive early and make the showtime will result in no refund and no reschedule. After the cruise time was missed, the venue did offer the option for the guest to reschedule for another cruise time at only the cost to prepare another meal. After much review, we have found no false information regarding the exact address location for check-in. We unfortunately cannot control the device or instrument used for directions. The policy listed on the confirmation by the venue is the policy we too must live by, as the tickets were provided and a meal prepared in anticipation of their arrival. We are unable to offer a refund if they missed the boat.