Business ProfileforCountry Home Elevator & Stair Lift

1 star is as low as I can give, the service ***** had to call multiple times, finally talked to a man that you could tell did not care if we were having trouble, didnt even care if my review would be bad or my **************** would be bad just said ok, after a quote of ***** to service and fix, without even coming to see what was wrong, do not use this company, If BBB rating is good how much are they getting paid. ****** *.

Thank you for reaching out and sharing your feedback, ******. Were very sorry if it felt like we brushed off your concerns and that it wasn't taken care of in a timely manner; that was never our intention. We received your email request on Monday and our service manager was out sick until Wednesday when he reached out to you. Were committed to helping our customers, and its important to us that your sisters stair lift works reliably for her.

For seat-related issues, the manufacturer typically provides a two-year warranty, but as its been three years, this warranty has unfortunately expired. Any repairs or service visits at this stage, do incur costs as we need to pay our technicians and cover the costs of our vehicles and materials. If you could share some pictures, wed be happy to take a look to better understand whats happening. Please email those to **************************************** Regular maintenance is essential to keeping these systems in peak condition, which is why we recommend a yearly maintenance plan to help catch any issues early.

Were here to help and can certainly arrange a service visit. Please feel free to reach out, and well gladly go over the details and work toward a solution that best fits your sisters needs. Thank you again for your feedback and the chance to assist.