Business ProfileforLinxup

I started with Linxup when they were still AwareGPS around 2016. I've been loyal to them through all of their changes, upgrades and mishaps. Over the last 2 years we've had continuous glitches on the desktop and much more so on the phone application. I have not had time to send a message every time the software messes up but over the last 11 days I have made it a point to send a message to ******** ******** with each error. As of this morning, none of my trucks even appear on the desktop portal. There quick fix every time is just to send out new trackers but the problems lie within their software. Which is also a nuisance to change because our trucks start and end the day before our office hours.Furthermore, October of 2022, I ordered several equipment trackers and dash cams (which they send without OBD2 splitters and tell you to find your own). While on the phone with the *** I noticed that a tracked that I had cancelled in May 2022 was still active and I was being billed for that. I requested again that it be removed, the sales *** apologized and said he would cancel it and credit me back to May 2022. After another year passed I realized that I was STILL being billed for it. I called and requested again that it be removed, they finally removed it but refused to credit me for their mistake of not removing it the first two times.Earlier this summer, I requested to terminate all services because I was exhausted dealing with the constant issues and no resolutions, not to mention the hundreds of dollars I had been robbed of. They informed me that even though I was out of contract on the *** trackers that my dash cams (that I never used) were still in contract for another year and a half. For anyone reading this, ******* Connect has amazing software, equipment and is more cost friendly than was these LinxUp scammers have to offer.

******, we're obviously sorry to hear you had a bad experience with Linxup and we have appreciated your business throughout the years.We couldn't don't have any records indicating that you had requested to cancel a device over the past two years but we offered two months' credit as a resolution and sent replacement devices for the devices you were unable to troubleshoot. Because you asked to cancel your contract with a year and half remaining, there is a standard Early Termination Fee.We hope things work out for you with *******, but if not we'd love a chance to win back your business.